SHANTEL RODRIGUEZ
Chicago,IL
Summary
Property management professional overseeing residential communities across affordable, senior, market-rate, and mixed-use housing. Leads leasing, renewals, collections, recertifications, resident relations, maintenance coordination, and vendor oversight while supporting occupancy, compliance, and day-to-day operations.
Overview
4
4
Certifications
12
12
years of professional experience
Work History
PROPERTY MANAGER
The Renaissance Company LLC
Chicago, IL
03.2026 - Current
- Oversaw daily operations, leasing, renewals, move-ins/outs, resident relations, and building performance to enhance resident satisfaction.
- Coordinated maintenance, vendors, inspections, and unit turnover to ensure timely and efficient property management.
- Manage rent posting, collections, and resident accounts through Yardi.
- Process annual and interim recertifications and maintain affordable housing compliance.
- Managed compliance documentation and facilitated audits and regulatory reviews to uphold affordable housing standards.
- 100-Unit Senior Affordable Housing Community
PROPERTY MANAGER
Lumen Management
Glen Ellyn, IL
04.2021 - 06.2025
- Supported operations across a 600-unit multi-property portfolio to maintain strong performance and resident satisfaction.
- Improved collections from 54% to 90%+ during the first month; sustained 93%–100% collection rates.
- Handled leasing renewals, recertifications, and resident relations to support tenant retention and strengthen property reporting.
- Assisted onsite staff and coordinated maintenance and vendor work to maintain property standards and resident satisfaction.
- Prepared properties for REAC inspections, contributing to a 96 REAC score.
- Managed HAP processing and HUD/LIHTC compliance requirements.
- Tracked resident accounts and payments in OneSite.
- Supported 400-unit portfolio covering affordable and market-rate housing.
PROPERTY MANAGER
Renaissance Collaborative, Inc.
Chicago, IL
02.2015 - 09.2020
- Led property operations, leasing, compliance, budgeting, resident relations, and vendor performance to ensure seamless community management.
- Maintained 95%+ occupancy through effective leasing and turnover management.
- Oversaw daily operations of 101-unit affordable housing community.
- Oversaw recertifications and compliance for 100+ households.
- Supervised 15+ employees in maintenance, janitorial, leasing, and administrative functions, fostering a collaborative work environment.
- Managed HUD HAP payments and RAD-2, HOME, and other affordable housing requirement.
- Oversaw budgets, operating expenses, vendor contracts, and service performance, ensuring financial accountability and quality service delivery.
- Planned annual fundraising events generating approximately 50K–60K.
Education
Pre-license Certificate -
University of Phoenix
Tempe, AZ04-2016
Skills
- Leasing and renewals
- Property operations
- Regulatory compliance
- Recertifications
- Maintenance coordination
- Multi-family management
- Property marketing
- Property inspections
- LIHTC and HUD programs
- HAP and RAD programs
- Payment collection
- Yardi and OneSite
- Payment collection
- Yardi
- OneSite
Personal Information
Title: PROPERTY MANAGEMENT PROFESSIONAL
Certification
Certified Occupancy Specialist (COS)
CAREER HIGHLIGHTS
600+ Residential Units Overseen | 400 Unit Portfolio | 93%–100% Collection Rate | 95%+ Occupancy | 96 REAC Score | 15+ Employees Supervised
Timeline
PROPERTY MANAGER
The Renaissance Company LLC
03.2026 - Current
PROPERTY MANAGER
Lumen Management
04.2021 - 06.2025
PROPERTY MANAGER
Renaissance Collaborative, Inc.
02.2015 - 09.2020
Pre-license Certificate -
University of Phoenix