Summary
Overview
Work History
Education
Skills
Timeline
Intern

Shantel Salcido

Gilbert,AZ

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

13
13
years of professional experience

Work History

Office Manager

Tree-Tech
06.2018 - Current
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Managed office operations while scheduling appointments for department managers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Senior Subrogation Specialist

Recovery Partners
03.2010 - 02.2016
  • Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
  • Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
  • Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
  • Escalated files with significant indemnity exposure to supervisor for further investigation.
  • Negotiated with other involved parties to arrange settlements for maximum results.
  • Reviewed new files to determine current status of injury claim and to develop plan of action.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Examined claims forms and other records to determine insurance coverage.

Education

GED -

Gila River CTC LAB
Chandler, AZ

Skills

  • Office Management Software
  • Administration and Operations
  • Report Writing
  • Billing and Invoicing
  • Workflow Planning
  • Microsoft Office
  • Credit and Collections
  • Office Supplies and Inventory
  • Calculating Deductions
  • Calendar Management
  • Email Correspondence

Timeline

Office Manager

Tree-Tech
06.2018 - Current

Senior Subrogation Specialist

Recovery Partners
03.2010 - 02.2016

GED -

Gila River CTC LAB

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Shantel Salcido