Shantel Sanchez
Europa Hair Design
Brooklyn
11
years of professional experience
Passionate customer service specialist with 9+ years of experience. Results-driven professional, motivated to maintain customer satisfaction and contribute to company success. Outgoing, proactive and efficient with the ability to multi-task. Time management, detail-oriented, self directed team player. Ability to work under pressure. Strong organization skills.
Work History
Salon Coordinator
2 Years 5 Months- Coordinated daily salon operations, ensuring seamless appointment scheduling and client flow.
- Developed and maintained strong relationships with clients, enhancing customer satisfaction and loyalty.
- Trained new staff on salon protocols and customer service standards, fostering a collaborative team environment.
- Managed inventory of hair care products, optimizing stock levels to meet client demand.
- Collaborated with clients to design customized makeup looks for various occasions.
- Utilized high-quality cosmetic products and tools to achieve desired results.
- Maintained cleanliness and organization of makeup station, ensuring compliance with health standards.
- Kept up-to-date with industry trends and emerging techniques to enhance service offerings.
Waitress/Bartender/Host
1 Year- Enhanced customer satisfaction through timely table check-ins to assess food and beverage needs.
- Streamlined server area operations by maintaining cleanliness and stock levels while serving tables.
- Promoted excellent service and fostered customer enthusiasm, leading to increased referrals and walk-in business.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Used cash registers and credit card machines to cash out customers.
- Boosted drink sales by directing waiting customers to bar area, ensuring high customer satisfaction.
- Ensured bar area was organized and appealing and well-stocked to meet customer needs.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Increased per sale revenue by effectively upselling menu items to customers.
- Collaborated with managers on event planning to organize special events and promotions.
Sales Associate (Color Consultant)
1 Year 9 Months- Implemented up-selling strategies, recommending accessories and complementary purchases, resulting in increased revenue.
- Trained and developed new hires in company processes, product knowledge, and customer service, enhancing team effectiveness.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid the spread of infection.
- Received feedback from guests to assess service quality.
Front Desk Receptionist
2 Years 8 Months- Greeted guests at front desk, engaged in pleasant conversations, and ensured smooth check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues promptly and escalated to supervisor for further action when necessary.
- Maintained files and records by implementing organized filing systems to enhance accessibility.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Managed multiple tasks and met time-sensitive deadlines.
Education
- Bartending
High School Diploma
Skills
Excellent customer service
Product and service sales
Inventory Management
Client Appointment Management
Relationship building
Planning and Coordination
Multi-tasking strength
Efficiency and detail
Service-oriented
Courteous with Strong Service mindset
Team Collaboration
Event Coordination
Timeline
Salon Coordinator
Europa Hair Design
09.2023 - 02.2026Read More
Waitress/Bartender/Host
Savoi Latin Bistro
04.2022 - 04.2023Read More
Sales Associate (Color Consultant)
Sephora
06.2018 - 03.2020Read More
Front Desk Receptionist
Sports Medicine Orthopedic & Rehabilitation
04.2015 - 12.2017Read More
Williamsburg Charter Highschool
High School Diploma
Read More
ABC Bartending School
from Bartending
Read More