Shantel Sanchez
Europa Hair Design
Brooklyn,NY
11
years of professional experience
Customer service specialist with over 9 years of experience focused on enhancing customer satisfaction and driving success. Known for efficiently managing multiple tasks with strong attention to detail, while excelling in high-pressure environments. Committed to fostering positive relationships and delivering service that exceeds expectations.
Work History
Salon Coordinator
2 Years 5 Months- Coordinated client appointments, cancellations, and stylist schedules to maintain smooth daily salon operations.
- Managed front-desk communications, answering calls and directing inquiries with professional customer service.
- Processed checkouts, handled payments, and balanced appointment records with accuracy.
- Scheduled appointments by phone, email and in person and recommended additional services.
Waitress/Bartender/Host
1 Year- Boosted customer satisfaction through proactive table check-ins to assess food and beverage needs.
- Cultivated excellent service and customer enthusiasm, resulting in increased referrals and walk-in business.
- Supported servers with specialty drinks orders by promptly preparing on-demand items.
- Used cash registers and credit card machines to cash out customers.
Sales Associate (Color Consultant)
1 Year 9 Months- Implemented up-selling strategies to recommend accessories and complementary purchases, boosting revenue.
- Trained new hires in company processes, product knowledge, and customer service, improving team effectiveness.
- Trained and developed new hires in company processes, product knowledge, and customer service, enhancing team effectiveness.
- Maintained inventory levels and sanitized makeup tools to prevent the spread of infection.
Front Desk Receptionist
2 Years 8 Months- Greeted guests at front desk, fostering positive interactions and ensuring efficient check-in experience.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues promptly and escalated to supervisor for further action.
- Maintained files and records through organized filing systems, improving accessibility for team and enhancing operational efficiency.
Education
High School Diploma
Skills
Customer engagement
Sales expertise
Stock Control
Product and service sales
Appointment scheduling
Inventory Management
Multitasking strength
Service oriented
Client support
Timeline
Salon Coordinator
Europa Hair Design
09.2023 - 02.2026Read More
Waitress/Bartender/Host
Savoi Latin Bistro
04.2022 - 04.2023Read More
Sales Associate (Color Consultant)
Sephora
06.2018 - 03.2020Read More
Front Desk Receptionist
Sports Medicine Orthopedic & Rehabilitation
04.2015 - 12.2017Read More
Williamsburg Charter Highschool
High School Diploma
Read More