Shantel Simon
Dallas
Summary
Hospitality Professional experienced in delivering exceptional service and ensuring guest satisfaction. Enhanced dining experiences through effective payment processing and teamwork, optimizing workflow during peak hours. Maintained welcoming atmosphere and managed tables to support smooth operations while adapting to changing demands.
Overview
13
13
years of professional experience
Work History
Waitress
Ricks Steakhouse
Fort Lauderdale, FL
11.2020 - 12.2025
- Provided exceptional customer service by promptly addressing guest inquiries and ensuring satisfaction.
- Managed multiple tables simultaneously, optimizing workflow during peak dining hours.
- Collaborated with kitchen staff to ensure timely food preparation and delivery to guests.
- Trained new staff on menu offerings, service standards, and operational procedures.
- Maintained cleanliness and organization of dining area to create a welcoming atmosphere.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
Family Childcare Assistant
Family-owned Childcare Business
Fresno, CA
06.2013 - 03.2016
- Supervised children's playtime, ensuring safety and fostering social skills through guided interactions.
- Developed and implemented engaging daily activities to promote cognitive and physical development.
- Collaborated with parents to address individual child needs, enhancing communication and trust.
- Maintained a clean and organized environment, facilitating effective learning and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
Education
High School Diploma -
Pershing
Fresno, CASkills
- Hospitality service expertise
- Multitasking abilities
- Customer engagement
- Payment processing
- Sanitation practices
- Greeting guests
- Strong multitasking
- Team collaboration
- Handling complaints
- Cleanliness
Timeline
Waitress
Ricks Steakhouse
11.2020 - 12.2025
Family Childcare Assistant
Family-owned Childcare Business
06.2013 - 03.2016
High School Diploma -
Pershing