SHANTEL WILKINSON
Jersey City,NJ
Summary
Service/Operations Manager with experience building and maintaining a variety of processes, training and coaching staff and consistently surpassing goals and expectations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Chipotle
12.2020 - Current
- Implemented operational strategies and effectively built customer and employee loyalty
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
General Manager
Fields Good Chicken
07.2019 - 07.2020
- Handled day-to-day management of restaurant
- Establishing and executing high standards of food quality and steps leading to great customer service
- Oversewed operations and provided corrective feedback to achieve daily and long-term goals.
- Oversewed successful implementation of operational strategies and policies to drive organizational growth and productivity.
General Manager
B.GOOD
01.2016 - 07.2019
- Handled the day-to-day management of the restaurant
- Developed and implemented strategies to increase sales and profitability.
- Establishing and executing high standards of food quality and steps leading to great customer service
- Administrating management and crew member training
- Review financial transactions; monitor the budget to ensure an efficient operation while staying within budgetary limits
MULTI-UNIT Manager
SSP
09.2016 - 08.2017
- Acts as support system for all areas of restaurant
- Maintains spotlessly clean and safe restaurant at all time.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Monitored budget and utilized operational resources.
- Mentored and coached team members to foster productive and engaging work environment.
Nutrition Educator
Chefs Moves To School
09.2013 - 06.2015
- Researched nutrition education methods and developed effective education programs and services.
- Designed specialized nutrition programs with regard to individual weight loss goals in conjunction with diabetes awareness.
- Created and calculated well-balanced diabetic diets, following standards established by Dietitian.
- Demonstrated effective communication and interpersonal skills by presenting nutritional information to individuals and small groups.
Education
Bachelor of Arts - Business Administration And Management
SNHU
Remote 05.2022
ASSOCIATE DEGREE -
Kingsborough Community College of The City University of New York
06.2015
Certification
- CAPM - Certified Associate in Project Management
- Certified Scrum Master
Timeline
General Manager
Chipotle
12.2020 - Current
General Manager
Fields Good Chicken
07.2019 - 07.2020
MULTI-UNIT Manager
SSP
09.2016 - 08.2017
General Manager
B.GOOD
01.2016 - 07.2019
Nutrition Educator
Chefs Moves To School
09.2013 - 06.2015
Bachelor of Arts - Business Administration And Management
SNHU
ASSOCIATE DEGREE -
Kingsborough Community College of The City University of New York
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