SHANTEL WILLIAMS
RANCHO CUCAMONGA
Summary
Phlebotomist with extensive expertise in customer service, sales, and logistics, developed through diverse roles in healthcare and retail environments. Demonstrates exceptional skills in conflict resolution and communication, ensuring seamless operations and customer satisfaction. Aspires to leverage comprehensive experience and innovative problem-solving abilities to enhance patient care and operational efficiency in a dynamic healthcare setting.
Overview
17
17
years of professional experience
Work History
CNA
CNA
Rancho Cucamonga
04.2023 - 09.2024
- Provided compassionate care to patients, ensuring comfort and well-being.
- Collaborated with healthcare team to implement personalized care plans.
- Meticulously documented patient vital signs and medications.
- Maintained accurate records, contributing to efficient patient care and treatment.
- Introduced time-saving techniques for daily tasks, enhancing overall efficiency.
- Adapted quickly to new healthcare technologies and protocols.
- Fostered strong relationships with patients, families, and healthcare professionals.
- Participated in multidisciplinary team meetings to optimize care.
- Meticulously monitored and recorded patient vitals, ensuring accurate health tracking.
- Implemented precise medication administration protocols.
Cashier/Courtesy Clerk
Walmart
Rancho Cucamonga
04.2018 - 12.2022
- Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers.
- Verifies credit acceptance by reviewing and recording driver's license number; and operating credit card authorization system.
- Provides information about products and services for potential customers.
- Works towards brand awareness through face-to-face customer interaction.
- Enhances customer experience through efficient transactions, product knowledge, and personalized service, fostering brand loyalty and repeat business.
- Maintains accurate cash handling and inventory management, ensuring seamless operations and minimizing discrepancies in daily reconciliations.
Call Center Representative
Sw Associate
Riverside
03.2015 - 01.2018
- Handled inbound and outbound phone calls for clients with quick response.
- Organized files and paperwork.
- Managed high-volume call center operations, resolving customer inquiries efficiently.
- Streamlined file organization, enhancing team productivity and client satisfaction.
- Expertly handled diverse client communications, ensuring accurate information exchange.
- Implemented robust filing system, improving data accessibility and retrieval times.
- Provided empathetic customer support, addressing concerns promptly.
- Collaborated with team to optimize document management, fostering a more organized work environment.
- Pioneered new approach to call handling, reducing average response time.
- Developed innovative file categorization method, significantly enhancing information retrieval efficiency.
Customer Service Associate
Marshalls
Fontana
02.2014 - 01.2015
- Customer service associate, lead sales associate.
- Led customer service initiatives, enhancing satisfaction rates.
- Implemented efficient queue management, reducing wait times and boosting overall store performance.
- Provided empathetic assistance to diverse clientele, resolving complex issues with patience.
- Contributed to a positive shopping environment through attentive service.
Customer Service Associate
JCPenney
Riverside
03.2013 - 01.2014
Overnight Stocker
MICHAELS COMPANIES INC
Riverside
09.2012 - 02.2013
Cashier/Customer Service
Cash America
Pomona
01.2012 - 08.2012
Logistics
Ingram Micro
Mira Loma
09.2009 - 11.2011
Cashier/Customer Service
Mervyn's
Riverside
03.2008 - 06.2009
Education
CPT1 - Phlebotomy
Ontario Phlebotomist Training Institute
Skills
- Computer skills
- Computer operation
- Phone etiquette
- Logistics
- Customer service
- Sales
- Cash handling
- Venipuncture
- Patient care
- Health education
- Medical terminology
- Phlebotomy techniques
- Healthcare operations
Timeline
CNA
CNA
04.2023 - 09.2024
Cashier/Courtesy Clerk
Walmart
04.2018 - 12.2022
Call Center Representative
Sw Associate
03.2015 - 01.2018
Customer Service Associate
Marshalls
02.2014 - 01.2015
Customer Service Associate
JCPenney
03.2013 - 01.2014
Overnight Stocker
MICHAELS COMPANIES INC
09.2012 - 02.2013
Cashier/Customer Service
Cash America
01.2012 - 08.2012
Logistics
Ingram Micro
09.2009 - 11.2011
Cashier/Customer Service
Mervyn's
03.2008 - 06.2009
CPT1 - Phlebotomy
Ontario Phlebotomist Training Institute