Shantell Carrington
Richmond,TX
Summary
Dynamic Authorization Specialist with a proven track record in delivering exceptional customer service and resolving complex inquiries. A meticulous and investigative approach to problem-solving consistently streamlines processes and enhances client satisfaction. Strong organizational skills facilitate effective multitasking while maintaining sharp attention to detail, ensuring client needs are met with precision. Passionate about building positive relationships, a commitment to excellence drives every interaction, reinforcing the belief that strong customer connections are vital for organizational success.
Overview
9
9
years of professional experience
Work History
Referral Insurance Specialist
Ascension Sacred Heart
08.2021 - Current
- Maintained high standards of customer service by building relationships with clients.
- Maintained confidentiality of patient finances, records, and health statuses.
- Tracked pending authorization
- Processed 50 + eligibility and benefits verification and authorization requests.
- Researched and resolved routine and complex issues.
- Responded to customer calls swiftly to resolve issues and answer questions.
Referral Coordinator
Medical Center Clinic
05.2019 - 04.2021
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Scheduled appointments with specialists on behalf of clients.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Facilitated referrals to other healthcare providers and resources to bridge service gaps.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Processed referral requests from patients, doctors and other health care professionals.
Lead Receptionist
Retina Specialty Institute
10.2016 - 01.2019
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
Education
Associate of Science - Medical Assisting
Fortis Institute
Pensacola, FLAssociate of Science - Medical Office Administration
Fortis Institute
Pensacola07-2010
Skills
- Account management expertise
- Documentation
- Insurance precertification processes
- Patient records oversight
- Multi-line phone proficiency
- Notetaking and documentation
- Electronic patient charts
- HIPAA regulations
- Outbound calls
- Google suite proficiency
- Physician authorizations
- Pre-authorizations
- Patient scheduling
- Data entry proficiency
- Medical terminology
- Insurance verification
Application
08/04/25, [Job Title], I am writing to express my interest in the opportunity within your organization, where I believe my strong customer service skills and proven problem-solving abilities will make a meaningful contribution., As an experienced Authorization Specialist, I have developed a meticulous and investigative working style that empowers me to efficiently address complex inquiries and streamline processes., Throughout my career, I have consistently demonstrated a commitment to organizing information and enhancing customer satisfaction., My ability to systematically analyze situations allows me to draw informed conclusions and provide effective solutions, ensuring that client needs are met with precision and care., I take pride in my organizational skills, which enable me to manage multiple tasks effectively while maintaining a keen attention to detail., In addition to my professional expertise, I am passionate about fostering positive relationships with clients and colleagues alike., My focus on delivering exceptional service drives me to go above and beyond in every interaction, as I believe that strong customer connections are the foundation of any successful organization., I am eager to bring my investigative mindset and dedication to excellence to your team., I am confident that my skills and experiences align well with the high standards of your company, and I look forward to the opportunity to contribute positively to your organization., I am available to join your company after I serve my notice period at my current job two-week notice., I expect this time period will ensure a smooth transition from my current role to my desired role., At your convenience, please contact me at 850 206 1509, or email me at Barnettshantell@yahoo.com., It would be an incredible opportunity for me to be considered for this role., Thank you for taking the time to review my application., I am willing to relocate for the right job, but due to the distance, I would appreciate the opportunity to discuss my qualifications for this position over the phone., My salary expectations are within the salary range noted in your job ad., I hope to discuss these details with you once we've had a chance to meet., Thank you for considering my application., I hope to discuss how my background, skills, and enthusiasms fit the needs of your team.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work from home optionCareer advancementHealthcare benefits401k matchQuote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Languages
English
Full Professional
Timeline
Referral Insurance Specialist
Ascension Sacred Heart
08.2021 - Current
Referral Coordinator
Medical Center Clinic
05.2019 - 04.2021
Lead Receptionist
Retina Specialty Institute
10.2016 - 01.2019
Associate of Science - Medical Assisting
Fortis Institute
Associate of Science - Medical Office Administration
Fortis Institute
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