Summary
Overview
Work History
Education
Skills
Certification
Websites
References
Timeline
Generic

Shantell Juarez

Leander,TX

Summary

Dynamic and results-oriented professional with a proven track record at B Select Services and as the owner of Face2Body Skin Studio, LLC. Excelled in enhancing customer satisfaction and implementing effective financial management strategies. Skilled in social media marketing and entrepreneurial leadership, consistently driving business growth and fostering strong client relationships.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Care Representative

B Select Services
Austin, TX
11.2024 - Current
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Provided accurate information about products and services to customers.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Business Owner

Face2Body Skin Studio, LLC
Cedar Park, TX
08.2020 - 12.2023
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Monitored cash flow to ensure proper budgeting of resources.
  • Ensured compliance with all local laws and regulations related to the business operations.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Kept records for production, inventory, income, and expenses.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Established marketing strategies, such as social media campaigns, to promote the business.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.
  • Identified needs of customers promptly and efficiently.
  • Completed routine maintenance and repair.
  • Updated and maintained databases with current information.

Education

Cosmetology license - Esthetics/Laser Hair Removal

Ann Webb Skin Institute
Austin, TX
01-2019

Skills

  • Start-up operations
  • Entrepreneurial leadership
  • Business planning
  • Financial management
  • Multitasking and organization
  • Social media marketing
  • Professional networking
  • Relationship building
  • Customer relationship management
  • Brand representation

Certification

  • Cosmetology License in Esthetics. License #1768544
  • Cosmetology License in Laser Hair Removal. License #ZP15539
  • Texas T.A.B.C. Certificate
  • Texas Food Handler Certificate

References

References available upon request.

Timeline

Customer Care Representative

B Select Services
11.2024 - Current

Business Owner

Face2Body Skin Studio, LLC
08.2020 - 12.2023

Cosmetology license - Esthetics/Laser Hair Removal

Ann Webb Skin Institute

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Shantell Juarez