Summary
Overview
Work History
Education
Skills
Timeline
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Shantell Young

8118 Verree Road, Apt. E 305 Philadelphia,P.A

Summary

Self-motivated, dependable and committed to facilitating environment that creates fulfilling sense of home. Provided compassionate support while adhering to mission of organization. Excellent communication and relationship building skills. Analytical and attentive professional driven Versed in monitoring and fairly enforcing policies among residents. Adept at completing rounds and checking in frequently with residents, proactively resolving challenges. Bringing a strong desire to create lasting and positive rapport.

Overview

14
14
years of professional experience

Work History

Mental Health Technician

Horsham Clinic
Ambler, Pennsylvania
08.2022 - Current
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.

Quality Assurance Officer

Dasher Services, Inc.
Plymouth Meeting, PA
02.2022 - 11.2022
  • Conducted evaluations to identify weak areas and identify problematic issues while promoting corrective methods.
  • Resolved issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings.
  • Reported production malfunctions to managers and production supervisors.
  • Developed quality assurance plans by conducting 10 visuals and in person analyses per day.
  • Monitored activities and supporting systems to meet compliance regulations.

Transit Bus Operator

SEPTA
Philadelphia, PA
03.2011 - 12.2021
  • Provided passenger assistance, collected fares and offered schedule and route information.
  • Operated with safety and skill to avoid accidents and delays.
  • Helped elderly passengers or those with limited mobility enter and exit bus.
  • Maintained clean buses for passenger comfort.
  • Transported customers to and from there designated locations, for 10 years.

School Bus Driver

Philadelphia School District
Philadelphia, PA
09.2009 - 03.2011
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Maintained Pennsylvania driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
  • Followed established routes with aid from maps and GPS-equipped devices to safely navigate high-traffic areas and adhere to preset schedules, for 2 years.
  • Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.

Education

Pursuing Associate Degree - Health Studies Pre-Nursing

Delaware County Community College
Media, PA

License - Venipuncture

Delaware County Community College
Media, PA
09.2020

Skills

  • Critical Thinking
  • Multitasking Abilities
  • Customer Service
  • Calm Under Pressure
  • First Aid/CPR
  • Patient Assessment
  • Cultural Awareness
  • Teamwork and Collaboration
  • Flexible and Adaptable
  • Excellent Communication
  • Organization and Time Management
  • Training and Development
  • Decision-Making
  • Dependable and Responsible

Timeline

Mental Health Technician

Horsham Clinic
08.2022 - Current

Quality Assurance Officer

Dasher Services, Inc.
02.2022 - 11.2022

Transit Bus Operator

SEPTA
03.2011 - 12.2021

School Bus Driver

Philadelphia School District
09.2009 - 03.2011

Pursuing Associate Degree - Health Studies Pre-Nursing

Delaware County Community College

License - Venipuncture

Delaware County Community College

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Shantell Young