Shantelle Graves
Lincoln City,OR
Summary
Dynamic individual with management skills and hands-on experience in casino and retail industries. Thrives in fast-paced environment, prioritizing customer satisfaction and accuracy. Offers expertise in large money handling, conflict mitigation, multitasking and flexible problem solving. Pursuing full-time role that presents challenges and offers professional growth.
Overview
10
10
years of professional experience
Work History
Table Games Dealer
Chinook Winds Casino Resort
Lincoln City, OR
03.2019 - 08.2024
- Employed de-escalation tactics during tense situations, resulting in fewer repeat offenses.
- Maintained fast game pace by handling checks, money, cards, and gaming equipment efficiently.
- Monitored game for potential security risk to protect operation and players.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Managed large cheque and money transactions with attention to detail to prevent fraud.
Assistant Manager / Lead Key Holder
Jockey Outlet
Lincoln City, OR
05.2018 - 03.2019
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, processing shipments, taking conference calls and supervising staff.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
Sales Associate
Gap Outlet
Lincoln City, OR
10.2015 - 02.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Key Holder / Floor Set Coordinator
Justice Tween Brands
Lincoln City, OR
01.2015 - 05.2017
- Streamlined opening and closing procedures as integral member of store staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Managed incoming and outgoing merchandise shipments.
- Coordinated full store floor sets in a timely manner, implementing quick solutions to solve spacing and merchandise issues.
Education
High School Diploma -
Taft High School
3780 SE Spy Glass Ridge Dr, Lincoln City OR 9736706-2015
Skills
- Expert customer service
- Money handling
- Management skills
- Conflict resolution
- Fraud detection
- Multitasking
Timeline
Table Games Dealer
Chinook Winds Casino Resort
03.2019 - 08.2024
Assistant Manager / Lead Key Holder
Jockey Outlet
05.2018 - 03.2019
Sales Associate
Gap Outlet
10.2015 - 02.2019
Key Holder / Floor Set Coordinator
Justice Tween Brands
01.2015 - 05.2017
High School Diploma -
Taft High School
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