Shantelle Mundy
Huntley,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Bar Manager
Mariott Hotel
08.2023 - Current
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Closed out cash register and prepared cashier report at close of business.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
Bartender
Main Event Sports Bar & Grill
09.2022 - 10.2023
- Upheld strict regulations for safe alcohol service and food safety.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender
Tiny Tavern
07.2021 - 09.2022
- Upheld strict regulations for safe alcohol service and food safety.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Order Entry Clerk
CXI Trucking
02.2021 - 08.2022
- Enhanced customer satisfaction with accurate and timely order processing.
- Expedited urgent orders for time-sensitive clients, prioritizing tasks accordingly.
- Managed high-volume order periods effectively, maintaining accuracy under pressure.
- Developed strong relationships with key accounts, providing personalized service while managing their orders seamlessly from start to finish.
Education
High School Diploma -
Bettendorf High School
Bettendorf, IA05-1987
Skills
- Customer service
- Team leadership
Timeline
Bar Manager
Mariott Hotel
08.2023 - Current
Bartender
Main Event Sports Bar & Grill
09.2022 - 10.2023
Bartender
Tiny Tavern
07.2021 - 09.2022
Order Entry Clerk
CXI Trucking
02.2021 - 08.2022
High School Diploma -
Bettendorf High School
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