Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shantera Burnett

Riverdale,GA

Summary

Dedicated Office Assistant with over 8 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Highly efficient in planning, problem-solving, and communication skills.

Overview

9
9
years of professional experience

Work History

Office Assistant

Burnett's Bus & Trailer
09.2018 - Current
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.

Shift Manager

Five Guys
04.2017 - 09.2018
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.

Restaurant Crew Member

Honey Baked Ham
11.2016 - 04.2018
  • Worked well with teammates and accepted coaching from management team.
  • Supported management in training new crew members, leading to improved performance and faster onboarding.
  • Took orders, prepared meals, and collected payments.
  • Followed food safety protocols and best practices as instructed by ServSafe training.

Education

BBA - Business Management

University of West Georgia
Carrollton, GA
12.2019

Skills

  • Customer Service
  • Positive Attitude
  • Time Management
  • Data Entry
  • File Organization
  • Office Administration

Timeline

Office Assistant

Burnett's Bus & Trailer
09.2018 - Current

Shift Manager

Five Guys
04.2017 - 09.2018

Restaurant Crew Member

Honey Baked Ham
11.2016 - 04.2018

BBA - Business Management

University of West Georgia

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