Shanteria Dawson
Monroe,LA
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
7
7
years of professional experience
Work History
Medical Assistant
Conway Regional Medical Center
2023.02 - Current
- Sanitize, restocked, and organized exam rooms and medical equipment.
- Obtain client medical history, medication information, symptoms, and allergies.
- Direct patients to exam rooms, fielded questions, and prepared for physician examinations.
- Perform medical records management, including filing, organizing and scanning documents.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Technical Support Representative
Teleperformance USA
2020.10 - 2023.02
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
Data Entry Clerk
St Francis Memorial Hospital
2017.10 - 2020.09
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
Education
Associate of Science -
Unitech Training Academy
West Monroe, LA11.2023
High School Diploma -
Union Parish High School
Farmerville, LA05.2017
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Vital Sign Monitoring
- Direct Patient Care
- Clinical Documentation
- Data Entry
Timeline
Medical Assistant
Conway Regional Medical Center
2023.02 - Current
Technical Support Representative
Teleperformance USA
2020.10 - 2023.02
Data Entry Clerk
St Francis Memorial Hospital
2017.10 - 2020.09
Associate of Science -
Unitech Training Academy
High School Diploma -
Union Parish High School
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