Shanteria Dunn
Augusta,GA
Summary
Dynamic customer service professional with a proven track record at Walmart, excelling in personalized shopping experiences and maintaining high satisfaction ratings. Skilled in attention to detail and problem-solving, I effectively coordinate with vendors and manage orders, ensuring timely and accurate fulfillment while enhancing customer loyalty.
Overview
3
3
years of professional experience
Work History
Custer Service Personal Shopper
Walmart
08.2023 - Current
- Assisted customers in selecting products based on preferences and needs.
- Researched market trends to suggest appropriate items for clients.
- Developed personalized shopping lists to enhance customer experience.
- Coordinated with vendors to ensure product availability and quality.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
Customer Host
Urban Air
07.2022 - 08.2023
- Assisted customers in selecting products based on preferences and needs.
- Researched market trends to suggest appropriate items for clients.
- Developed personalized shopping lists to enhance customer experience.
- Coordinated with vendors to ensure product availability and quality.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
Education
High School Diploma -
Butler High
Augusta,Ga05.2025
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Product knowledge
- Sales expertise
- Advertising and marketing
- Time management
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Reliability
- Customer satisfaction
Timeline
Custer Service Personal Shopper
Walmart
08.2023 - Current
Customer Host
Urban Air
07.2022 - 08.2023
High School Diploma -
Butler High