Hi, I’m
Shanteria Wilson
Fayetteville,GA
Summary
Accomplished Receptionist with a proven track record at OVME, enhancing patient satisfaction by streamlining scheduling procedures and reducing wait times. Expert in customer service and record keeping, I significantly reduced no-shows through proactive communication. Skilled in both conflict resolution and technical support, I excel in delivering seamless administrative support and improving operational efficiency. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
10
years of professional experience
Work History
OVME
Receptionist
06.2021 - 07.2024
Job overview
- Greeted 30-40 patients daily while providing new patient paperwork,scanning IDs and insurance cards, and accompanying patients to their waiting room.
- Maintained and organize a confidential filing system of 250+ patients daily.
- Obtained 100+ pre- authorizations CPT and ICD -10 codes
- Manage patient inquires and appointments, which resulted in streamlined scheduling procedures,resulting in reduced patient wait times and improved overall satisfaction.
- Facilitate smooth front desk operations by verifying insurance information and managing patient records, contributing to seamless patient experience and error-free billing processes.
- Implemented a proactive communication system that reminded patients of upcoming appointments,leading to a significant reduction in patient no shows.
The Luxe MedSpa
Receptionist
12.2019 - 05.2021
Job overview
- Warmly welcomed 20-30 guest per shift, coordinated check-ins and directed them to their destination.
- coordinated pickup and delivery of express mail services, unpacked inventory, and stocked supplies.
- Maintained an organized clean,professional work space and waiting area.
- Provided excellent customer service with a helpful and friendly attitude.
- Confirmed appointments, communicated with clients, and updated client records.
Wag!
Receptionist
08.2017 - 11.2019
Job overview
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Resolved customer problems and complaints.
Pet Paradise Resort
Receptionist
01.2016 - 07.2017
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Corresponded with clients through email, telephone, or postal mail.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Assisted with onboarding new clients and securing paperwork completion.
- Handled cash transactions and maintained sales and payments records accurately.
Chick-fil-A
Cashier Team Lead
02.2014 - 01.2016
Job overview
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Restocked and organized merchandise in front lanes.
- Operated POS cash register and equipment to collect payments.
- Trained team members on cash register operation and cash handling.
Education
University of West GeorgiaCarrollton, GA
Bachelor of Business Administration
05.2024
Georgia Southern UniversityStatesboro, GA
Associate of Business Administration
05.2022
Westlake High SchoolAtlanta, GA
High School Diploma
05.2020
Skills
- Customer Service
- Conflict Resolution
- Communication Skills
- Record Keeping
- Administrative Support
- File Management
- Project Coordination
- Technical Support
- Scheduling
- Tech-Savvy
- Customer/Client relations
- Organization skills
Timeline
Receptionist
OVME
06.2021 - 07.2024
Receptionist
The Luxe MedSpa
12.2019 - 05.2021
Receptionist
Wag!
08.2017 - 11.2019
Receptionist
Pet Paradise Resort
01.2016 - 07.2017
Cashier Team Lead
Chick-fil-A
02.2014 - 01.2016
University of West Georgia
Bachelor of Business Administration
Georgia Southern University
Associate of Business Administration
Westlake High School
High School Diploma
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