Shanti Clark
Chicago,Illinois
Summary
Server with over four years of experience in high-paced restaurant environments, excelling in customer service and conflict resolution. Demonstrates strong multitasking and communication skills, effectively enhancing the dining experience through personalized service and teamwork. Committed to fostering a welcoming atmosphere while continuously improving guest satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Server
Provare Chicago
Chicago, Illinois
03.2024 - Current
- Accurately recorded orders on cash register and point-of-sale system.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Informed customers of daily specials and signature menu items.
- Provided exceptional service to high volume of daily customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
Server
The Ragtrader
New York
11.2022 - 02.2024
- Engaged guests through upbeat conversation and personalized service
- Compiled feedback to help management improve guest relations policies and prevent common conflicts
- Anticipated and attentively handled guest needs or concerns
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
- Worked closely with guests with high degree of respect for privacy
Server/Performer
Bopeep Highball & Cocktail Store
New York
11.2021 - 02.2023
- Served cocktails to guests in an efficient and fast paced manor
- Singing while serving guests
- 35+ tables in the night
- Well versed in traditional cocktails as well as house cocktails and their ingredients
- Committed to delivering excellent customer service while working in a fast-paced environment
- Provided efficient and courteous service to customers at all times
- Troubleshot minor problems and reported larger technical issues
Education
Bachelor's - Musical Theatre
Stephens College
Columbia, Missouri01.2021
Skills
- Server - 4 years
- Customer Service - 7 years
- Problem Anticipation and Resolution
- Customer Needs Assessments
- Credit Card Transaction Processing (Toast)
- BASSET certified
- Special dietary requirements
- Responsible beverage service
- Effective customer upselling
References
References available upon request
Timeline
Server
Provare Chicago
03.2024 - Current
Server
The Ragtrader
11.2022 - 02.2024
Server/Performer
Bopeep Highball & Cocktail Store
11.2021 - 02.2023
Bachelor's - Musical Theatre
Stephens College