Shantia Gasque
Riverdale
Summary
Proven server with a track record of enhancing customer satisfaction through exceptional service and hospitality expertise. Skilled in cash handling and guest engagement, adept at upselling and managing multiple tasks efficiently. Maintains professional appearance and adheres to cleanliness standards, contributing to positive dining experiences.
Diligent server with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
5
5
years of professional experience
Work History
Server
Atlantis Bar and Grill
10.2024 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Sugar Bush
01.2021 - 02.2024
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Seven
11.2020 - 01.2021
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Zari
05.2020 - 11.2020
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
High School Diploma -
Mundys Mill High
Jonesboro, GA05-2014
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Professional appearance
- Customer service
- Menu memorization
- Cleanliness standards
Timeline
Server
Atlantis Bar and Grill
10.2024 - 12.2024
Server
Sugar Bush
01.2021 - 02.2024
Server
Seven
11.2020 - 01.2021
Server
Zari
05.2020 - 11.2020
High School Diploma -
Mundys Mill High
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