Shantia Taylor
Davenport,Iowa
Summary
Knowledgeable Program Supervisor bringing 2 years of progressive experience in Mental health. Strategic planner, decisive leader and complex problem-solver ready for new professional challenge. Eager to apply expertise to business needs at Rem Iowa.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Program Supervisor
REM Iowa
07.2016 - 08.2023
- Provided ongoing direction and leadership for program operations.
- Coached team members on productivity strategies to accomplish challenging goals.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Directed team of 6 personnel, overseeing records, performance and quality assurance.
Hotel Housekeeping Supervisor
Isle Of Capri Casino And Hotel
02.2011 - 11.2015
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
Education
High School Diploma -
Hyde Park Career Academy
6220 S Stoney Island Ave06.1995
Skills
- Hiring and Recruiter
- Report Creation
- Dietary Needs
- Customer Satisfaction
- Employee Performance Reviews
- Task Delegation
- Employee Work Scheduling
- Program Monitoring
- General Housekeeping
- Program Requirements
- Reporting Requirements
- Motivational Leadership
- Dietary Guidelines
- Emotional Support
- Team Oversight
- Case Management Activities
- Document Management
- Mental Health Support
- Team Meetings
- Staff Training
- Corrective Actions
- Housekeeping Duties
Certification
- Certified CPR License, Rem Iowa - [7 yrs. recently renewed 6/21/23}
- Certified Adult Mandatory Reporter, - { 7yrs recently renewed 7/21/23}
Timeline
Program Supervisor
REM Iowa
07.2016 - 08.2023
Hotel Housekeeping Supervisor
Isle Of Capri Casino And Hotel
02.2011 - 11.2015
High School Diploma -
Hyde Park Career Academy
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