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Chelsea Haley
Arabi,LA
Summary
Skilled Program Supervisor successfully developing and overseeing programs of varying sizes. Demonstrated track record of achievement over 2 years of experience. First-rate communication, interpersonal and organizational abilities. Multi-talented Program Supervisor driven to optimize processes and improve productivity to maximize program successes. Excelling at managing stakeholder relationships and administrative functions.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Program Supervisor
Sevita Health
Saint Louis MO, MO
02.2022 - Current
- Coached team members on productivity strategies to accomplish challenging goals.
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Assisted with community resources for healthcare and mental health.
- Established policies covering [Area], [Area] and [Area].
- Organized and managed program development from conception through successful execution.
- Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations.
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
- Tracked and reported expenses accurately to manage program budgets.
Costumer Support Associate
Faire
Saint Louis MO, MO
01.2021 - 02.2022
- Created, prepared, and delivered reports to various departments.
- Reviewed [Type] documents for accuracy and completion.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
- Displayed flexibility to adapt to quarterly policy changes and database re-organization.
- Assisted sellers with platform requirements for renewals and upgrades.
- Answered questions regarding seller inventory, shipping, payments and buyer complaints.
- Gathered, organized and input data into [Software].
- Supported team with knowledgeable administrative assistance.
Direct Care Specialist (Lead)
Great Circle St. James School District
Saint Louis MO, MO
03.2019 - 05.2021
- Kept clients engaged in social networks and communities for personal health and growth.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression.
- Developed rapport to create safe and trusting environment for care.
- Evaluated client progress toward established annual and quarterly goals.
- Monitored progress and documented patient health status changes to keep care team updated.
- Led patient or group recreational activities for enhanced patient outcomes.
- Maintained clean, safe, and well-organized patient environment.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Educated clients and family members on relevant topics to support independent living.
Physical Therapist Assistant
SSM Health Saint Louis University Hospital
Saint Louis MO, MO
03.2017 - 07.2019
- Assessed treatment plans and made adjustments for maximum benefits.
- Scheduled patient appointments to meet treatment requirements and provide quality care.
- Communicated with physicians to provide updates on patient care.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Planned individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain, and prevent disability.
- Maintained care continuity through multidisciplinary teamwork and collaboration.
- Educated families and caregivers on treatment programmes for improved at-home support.
- Evaluated patient strength and range of motion to devise personalized regimes.
- Provided mobility support during patient transfers and ambulation, limiting further damage.
Education
Associate of Applied Science - Criminal Justice
02.2010 - 02.2013
Skills
Strategic planning
Staff Training
Document management
Operational leadership
Data management familiarity
Hiring and recruitment knowledge
Financial administration
Generating schedules
Software
Zendesk
Slack
Rippling-Lattice
Timeline
Program Supervisor - Sevita Health
02.2022 - Current
Costumer Support Associate - Faire
01.2021 - 02.2022
Direct Care Specialist (Lead) - Great Circle St. James School District
03.2019 - 05.2021
Physical Therapist Assistant - SSM Health Saint Louis University Hospital
03.2017 - 07.2019
Saint Louis University - Associate of Applied Science, Criminal Justice
02.2010 - 02.2013