SHANTI C. SINGLETON
Alsip,IL
Summary
Highly organized professional with extensive experience in project management, driving initiatives to successful completion. Known for fostering team collaboration and delivering results. Renowned for adaptability and problem-solving skills, ensuring seamless project execution and stakeholder satisfaction.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Project Manager, Rail Capital Projects
Chicago Transit Authority
Chicago, IL
06.2025 - Current
- Led cross-functional teams to execute complex transit projects, ensuring alignment with organizational goals.
- Developed and implemented project management methodologies, enhancing workflow efficiency across departments.
- Facilitated stakeholder meetings to gather requirements and provide updates on project progress and challenges.
- Prepares rail service bulletins.
- Represents the Authority, the division, and department in external relations to community organizations, governmental bodies and other transit properties.
- Coordinates motion picture production activity to promote company image.
Rail Transpotation Manager
Chicago Transit Authority
Chicago, IL
07.2023 - 06.2025
- Manages and supervises rail operations personnel to ensure safe, efficient and on time service while implementing policies that support system-wide improvements.
- Coordinates and oversees rail service impacts related to capital construction and maintenance projects ensuring minimal disruption to daily operations/
- Investigates rule violations, safety incidents, and operational issues, administering corrective actions and process improvements in alignment with CTA policies.
- Work closely with senior leadership, external agencies, and union representatives to resolve service challenges, develop strategic initiatives, and enhance system performance.
- Implements emergency response protocols, supervises accident recovery efforts, and communicates service adjustments to ensure passenger safety and operational continuity.
- Leads service audits, safety campaigns, and compliance monitoring to maintain regulatory adherence and improve overall rail system reliability.
Rapid Controller
Chicago Transit Authority
Chicago, IL
06.2020 - 07.2023
- Coordinates activities with police departments, fire departments, public utilizes its services to restore service operations in a safe and timely manner.
- Receive and transmit information concerning service and emergency situations to appropriate CTA personnel and outside agencies: having thorough knowledge of the Authority's rail system: and creating accurate reports.
- Uses radio, telephone and public address systems to provide information regarding train movements, service requirements, delays, and restoration of service information to Rail Operations personnel.
- Monitors trains along the line of road by inspection of QuicTrak displays and assists supervisory and management personnel by conveying necessary information and/or instructions to effectively maintain and restore service.
Rapid Transit Operator
Chicago Transit Authority
Chicago , IL
04.2005 - 06.2020
- Operated transit vehicles safely while adhering to schedule and safety protocols.
- Assisted in the training of new Transit Operators, sharing expertise and best practices for successful job performance.
- Provided exceptional customer service to passengers, addressing inquiries and concerns effectively.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating peak levels.
- Adhered to standard operating procedures, provide information , answer questions passengers may have for their travels.
- Acted as a positive representative of the transit company by maintaining a professional appearance and demeanor at all times while on duty.
Combined Rail Operator
Chicago Transit Authority, CTA
Chicago, IL
12.2003 - 04.2005
- Operated trains safely and efficiently, adhering to scheduled routes and timetables.
- Implemented safe environment and adherence to guidelines of company safety policies and procedures.
- Reviewed, analyzed and investigated operational problems, corrected when appropriate and calling to attention of supervisor or manager when necessary.
- Flagman- protected personnel on right of way while giving flag or lantern signals to train operators.
- Switch Worker- transferred rail cars for repair from yard to yard, moving rail cars within yard or terminal, and operating switches, coupling and uncoupling trains.
- Customer Service Representative -assisting with fares, travel information, and resolving any issues or complaints customers may have along their travel.
Education
Masters of Business Administration -
Robert Morris University - Illinois
Chicago, IL05.2020
Bachelor of Sciences - Corporation/Organizational Communication
Northern Illinois University
Dekalb, IL05.2003
Skills
- Interdepartmental Collaboration
- Route Planning
- Traffic Management
- Safety Management
- Schedule Control
- Safety Regulations Implementation
- Complaint Investigation and Resolution
- Coordinate Transportation
Certification
- Incident Command System 100(ICS-100)- July 2020
- Incident Command System 200(ICS-200) - July 2020
- Incident Command System 300(ICS-300) - April 2022
- Incident Command System 700(ICS-700)- June 2022
- Incident Command System 800(ICS-800) - August 2022
- MHFA January 2025
Timeline
Senior Project Manager, Rail Capital Projects
Chicago Transit Authority
06.2025 - Current
Rail Transpotation Manager
Chicago Transit Authority
07.2023 - 06.2025
Rapid Controller
Chicago Transit Authority
06.2020 - 07.2023
Rapid Transit Operator
Chicago Transit Authority
04.2005 - 06.2020
Combined Rail Operator
Chicago Transit Authority, CTA
12.2003 - 04.2005
Masters of Business Administration -
Robert Morris University - Illinois
Bachelor of Sciences - Corporation/Organizational Communication
Northern Illinois University