Shantillia Lacey
Waynesboro,MS
Summary
Seasoned professional with a proven track record for enhancing customer loyalty through compassionate communication and efficient problem-solving. Expert in patient care and vital signs monitoring, I bring a blend of empathetic patient interaction and rigorous HIPAA compliance. Achieved a significant increase in patient satisfaction and operational efficiency by fostering team motivation and maintaining confidentiality.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Kat’s Snack & Go
Waynesboro, MS
05.2019 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Customer Service Representative
Savilinx
Hattiesburg, MS
09.2018 - 03.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Store Manager
Secrets Handbags & Accessories
Waynesboro, MS
03.2015 - 06.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
Certificate - Nursing Assistance
Clarke County Career And Technical Center
Quitman, MS03.2024
Diploma -
Wayne County High School
Waynesboro, MS05.2008
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Patient Care
- Vital signs monitoring
- Compassion and Empathy
- Bathing Assistance
- Feeding Assistance
- Basic Life Support
- Dressing assistance
- Maintaining confidentiality
- Compassionate communication
- Patient Transfers
- Complex Problem-Solving
- Reliable team player
- Recording vital signs
- Dementia and Alzheimer's knowledge
- Safety Precautions
- HIPAA Compliance
- Collecting vital signs
- Bedside manner
- Compassionate
- Patient Lifting
- Compassionate caregiver
- Direct Patient Care
- Medical terminology knowledge
- Mobility Assistance
Timeline
Assistant Manager
Kat’s Snack & Go
05.2019 - Current
Customer Service Representative
Savilinx
09.2018 - 03.2019
Store Manager
Secrets Handbags & Accessories
03.2015 - 06.2018
Certificate - Nursing Assistance
Clarke County Career And Technical Center
Diploma -
Wayne County High School