Shantina Mcclure
Brandon,MS
Summary
Active team leader experienced in leading teams and driving successful project outcomes. Proven track record of creating and improving processes to increase efficiency and productivity. Results-oriented professional with expertise in developing high-performing teams. Skilled in leveraging technology and data to drive innovative solutions and profitable growth. Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manager
Extreme Crab
Port Gibson, MS
01.2022 - 05.2024
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees
- Utilized strong analytical and problem-solving skills to address operational issues
- Mentored and trained new employees on company policies and procedures
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
- Coordinated with vendors to ensure timely delivery of goods and services, illustrating adept negotiation skills
- Communicated plans and actions to meet departmental goals
- Coached and motivated team, driving sales and delivering exceptional customer service
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Customer Service Representative
Xerox
Madison, Mississippi
11.2019 - 12.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Customer Service Representative
Saks Incorporated
Jackson , MS
05.2017 - 10.2019
- Answering customer questions, placing orders or fulfilling returns for customers and helping customers select the right product for them
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Bookkeeper
S & S Trucking
HERMANVILLE, Mississippi
11.2013 - 05.2017
- Monitored cash flow and budget adherence to support profitability
- Balanced ledgers and accounts to identify discrepancies
- Reviewed invoices and payments for accuracy before processing
- Handled cash and deposits using proper accounting procedures and documentation
- Created budgeting spreadsheets utilizing Excel formulas to assist in forecasting future costs and expenses
- Organized filing systems for client accounts ensuring easy access when needed
- Maintained and reconciled general ledger accounts.
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Processed accounts payable and receivable transactions.
Teacher
Little Scholars Daycare
Jackson, MS
02.2011 - 09.2013
- Developed and maintained classroom environment conducive to learning and appropriate for social and emotional development of students
- Managed student behavioral issues to optimize classroom learning environment
- Motivated and engaged students, developing skills and knowledge for academic foundation
- Facilitated small group instruction to meet the needs of each student
- Organized field trips to local museums, parks or educational attractions to provide hands-on learning experiences for students
- Engaged parents or guardians by connecting via phone or e-mail
- Developed and implemented lesson plans based on curriculum objectives.
- Maintained a safe and orderly learning environment for all students.
Sales Associate
Hollister
Ridgeland, Mississippi
07.2010 - 12.2011
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
Cashier
KFC
Clinton, MS
06.2008 - 08.2009
- Provided efficient and courteous service to customers
- Operated cash register and accurately processed payments, returns, and exchanges
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Kept up-to-date on new products, services, promotions, and pricing structures
- Developed strong customer relationships to support satisfaction and loyalty
- Delivered exceptional customer service at all points of contact
Education
ASSOCIATE in ARTS -
Hinds Community College
Utica, MS05.2012
Bachelor's degree - Elementary Education
Jackson State University
Skills
- Customer Relationship Management Staff Management
- Business Planning Team Leadership
- Scheduling and Coordinating Account Management
- Administrative Support
- Leadership
- Guest services
- Hospitality
- Guest relations
- Cash register
- Teaching
- Bookkeeping
- Sales
- Communication skills
- Organizational skills
- Host/hostess experience
- Restaurant experience
- Accounting
- Accounts receivable
- Accounting software
- Bussing
- Cleaning
- Food handling
- Front desk
Certification
- Teaching Certification
- CNA
- Child Development Associate Certification
- Driver's License
- CPR Certification
Timeline
Manager
Extreme Crab
01.2022 - 05.2024
Customer Service Representative
Xerox
11.2019 - 12.2021
Customer Service Representative
Saks Incorporated
05.2017 - 10.2019
Bookkeeper
S & S Trucking
11.2013 - 05.2017
Teacher
Little Scholars Daycare
02.2011 - 09.2013
Sales Associate
Hollister
07.2010 - 12.2011
Cashier
KFC
06.2008 - 08.2009
ASSOCIATE in ARTS -
Hinds Community College
Bachelor's degree - Elementary Education
Jackson State University