Shantini Slater

• Managed a team of customer service representatives, consistently achieving performance targets and goals.
• Enhanced customer satisfaction by promptly addressing and resolving complaints.
• Scheduled deliveries, monitored progress and communicated updates to customers.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Entrusted to handle confidential and sensitive situations in professional manner
• Performed annual qualitative analyses on investment accounts
• Collected data to create quarterly and annual summary reports designed to track transactions, identify potential issues, and create solutions
• Provided absolute discretion in handling confidential information
• Managed and reviewed filing and office systems

Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
Managed office inventory by restocking supplies and
Maintained staff directory and company policy handbook for human resources department
Welcomed office visitors warmly and alerted staff to arrivals of