Shantinique Ramsey
Atlanta,GA
Summary
Skilled in customer service with extensive experience as a ground travel coordinator and personal shopper. Track record of delivering exceptional customer experiences through effective needs assessment and courteous interactions. Proficient in remote work, maintaining high standards of service and communication. Aiming to utilize skills in a work-from-home role to support client objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Delivery Courier
Veho
10.2025 - Current
- Coordinated timely deliveries to ensure customer satisfaction and operational efficiency.
- Managed route optimization to enhance delivery speed and reduce fuel costs.
- Oversaw daily workflows, mentoring junior couriers on best practices and safety protocols.
- Implemented process improvements that increased on-time delivery rates by refining logistics operations.
- Monitored vehicle maintenance schedules to ensure operational reliability and compliance with safety regulations.
- Analyzed performance metrics to identify trends and drive continuous improvement initiatives within the team.
- Followed company policies and procedures during shift.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
Ground Travel Coordinator, Customer Service and Reservations Agent
The BLS Company
08.2022 - Current
- Hybrid Remote/In Office
- Coordinated travel itineraries, ensuring seamless logistics for clients and stakeholders.
- Managed vendor relationships to secure competitive pricing and optimal service levels.
- Trained junior staff on booking systems and effective communication with vendors.
- Handled emergency situations calmly while working quickly to find alternative travel arrangements when needed.
- Managed customer inquiries and reservation requests using advanced booking systems.
- Resolved customer issues efficiently, enhancing overall satisfaction and loyalty.
- Trained new team members on reservation protocols and system usage to promote effective service delivery.
- Implemented process improvements that reduced booking errors and streamlined workflows within the department.
- Led initiatives to enhance communication between departments, improving service response times and guest interactions.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Delivered exceptional customer service, addressing questions and concerns professionally and courteously.
Personal Shopper
Instacart
01.2020 - Current
- In Store + Delivery
- Delivered personalized shopping experiences by understanding customer preferences and requirements.
- Coordinated seamless order fulfillment using Instacart's platform and inventory management tools.
- Maintained high levels of accuracy while selecting items to ensure customer satisfaction and reduce returns.
- Streamlined communication with customers to provide timely updates on order status and delivery schedules.
- Analyzed customer feedback to enhance shopping strategies and improve overall service quality.
- Implemented efficient shopping methods, reducing time spent per order while maintaining high-quality standards.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Education
Accounting
GA State University
ATL, GA01.2015
Accounting
Nassau Community College
Garden City, NY01.2014
Chemistry
Hofstra University
Hempstead, NY01.2012
High School Diploma - undefined
Scholars’ Academy High School
Queens, NY01.2011
Skills
- Customer support
- Santacruz/Groundspan software
- RingCentral software
- Data management
- Team coordination
- Spread sheets
- High volume inbound/outbound phone calls
- Training of new hires
- Budget planning
- Route planning
- Schedule management
- Communication
- Problem solving
- Ability to quickly learn new software and technology
- Punctuality
- GPS technology
- Load organization
- Vehicle maintenance
- Tech-savviness
- Deadline adherence
- Valid Driver's license
- Time management
- Package delivery and Pick-up
- Loading and unloading
- Clean driving record
- Time sensitive deliveries
Certification
Warehouse Basics
Timeline
Delivery Courier
Veho
10.2025 - Current
Ground Travel Coordinator, Customer Service and Reservations Agent
The BLS Company
08.2022 - Current
Personal Shopper
Instacart
01.2020 - Current
Accounting
GA State University
Accounting
Nassau Community College
Chemistry
Hofstra University
High School Diploma - undefined
Scholars’ Academy High School