Shantoria Watkins
Hammond,Louisiana
Summary
Focused customer service professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 10 years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge and exceeding expectations. Skilled call center professional versed in customer support protocols for front counter customer service. Bring extensive high-call volume experience spanning 10 years working with consumers. Superior computer skills and telephone etiquette.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Blue Beacon Truck Wash
Hammond, United States
04.2014 - Current
- Conducted inventory counts by adding each item in stock and documenting.
- Prepared and submitted end-of-shift reports.
- Quickly and accurately counted drawers at start and end of each shift.
- Assisted customers by answering questions and fulfilling requests.
- Answered all customer questions and concerns and sought through outstanding payment accounts to resolution.
- Computerized record keeping systems, initiating and maintaining financial accurate and current tracking in software.
Shift Manager
Burger King
Hammond, Louisiana
06.2010 - 01.2014
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained and mentored new employees to maximize team performance.
Education
High School Diploma -
Hammond High Magnet School
Hammond, LA05.2011
Skills
- Credit card processing
- Service standard compliance
- Data entry
- Recordkeeping strengths
- Key holder experience
- Money handling abilities
- Professional telephone demeanor
- Administrative support
- Good listening skills
- Training development aptitude
- Quick learner
Timeline
Customer Service Representative
Blue Beacon Truck Wash
04.2014 - Current
Shift Manager
Burger King
06.2010 - 01.2014
High School Diploma -
Hammond High Magnet School
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