Shantrell Marshall
Dolton,IL
Summary
Dynamic Assistant Manager with a proven track record at Dominos Pizza Inc., excelling in customer service and team leadership. Enhanced operational efficiency through effective inventory management and streamlined order processing, resulting in improved customer satisfaction. Skilled in conflict resolution and financial accuracy, fostering a positive work environment and driving team success.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Dominos Pizza Inc.
Homewood, IL
05.2025 - Current
- Assisted in managing daily operations, ensuring efficient workflow and service quality.
- Trained team members on food safety standards and operational procedures.
- Coordinated inventory management, reducing waste through effective stock rotation practices.
- Implemented customer feedback processes to enhance service delivery and satisfaction.
- Monitored financial transactions and maintained accurate cash handling procedures.
- Streamlined order processing systems, enhancing speed and accuracy of deliveries.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Crew Member
Coldstone Creamy
Homewood, IL
07.2022 - 02.2023
- Prepared and served customized ice cream creations to enhance customer satisfaction.
- Maintained cleanliness and organization of workstations for efficient operations.
- Assisted in inventory management to ensure availability of ingredients and supplies.
- Collaborated with team members to deliver prompt service during peak hours.
- Followed safety protocols and hygiene standards to promote a safe working environment.
- Engaged with customers to provide product recommendations and answer inquiries.
- Operated point-of-sale systems accurately for transaction processing and cash handling.
- Took orders, prepared meals, and collected payments.
Education
High School Diploma -
Homewood Flossmoor High School
Flossmoor, IL06.2025
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Staff supervision
- Staff management
- Conflict resolution
- Policy enforcement
- Sales reporting
Timeline
Assistant Manager
Dominos Pizza Inc.
05.2025 - Current
Crew Member
Coldstone Creamy
07.2022 - 02.2023
High School Diploma -
Homewood Flossmoor High School