SHANTRISE CHARLES
Summary
Highly-motivated employee with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Setter
Rebath
07.2023 - Current
- Qualify leads and set appointments.
- Confirmation calls for scheduled appointments.
- Keep Accurate records of leads in CRM system.
- Responded to emails, telephone calls, and face-to-face inquiries from customers regarding appointment settings.
- Record information from potential customers regarding the changes they’re looking to have made in their bathroom.
Logistics Coordinator
Bourque Logistics
07.2022 - 06.2023
- Communicate with Railroads to obtain updates regarding estimated arrivals times and departures.
- Provide updates to customers in a timely manner via phone/email.
- Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
Administrative Assistant
DSV (SNELLING TEMP AGENCY)
02.2022 - 04.2022
- Monitored delivery status to ensure timely deliveries were made on schedule.
- Prepared documentation such as bills of lading, commercial invoices, packing lists. for customs clearance purposes.
- Performed administrative tasks such as filing documents or maintaining spreadsheets.
- Created shipping labels with accurate weight and size information for outbound packages.
Expediting Clerk
US Legal Support
08.2017 - 10.2021
- Conduct 75-85 outbound calls per day to organizations to obtain the records being requested by the attorney.
- Determine if the Subpoena/Legal request has been received and obtain a possible turnaround time.
- Establish and maintain effective and cooperative working relationships with assigned customers/clients/custodians and organizations.
- Advise custodians of necessary actions and strategies for record collections.
- Keep detailed records of custodian interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Obtain status of records via online, email or fax.
Student Administrative Assistant
University of Houston Downtown
01.2016 - 11.2016
- Assist with basic administrative duties.
- Assisted with student registration and enrollment processes, including verifying documents and entering data into the system.
- Schedule appointments for current students or alumni to meet with their advisors.
- Maintain active/inactive student files.
- Filing
- Special Projects
Senior Customer Service Representative
Aetna (Contract)
05.2014 - 01.2015
- Responded to 75-100 inbound calls per day in a high call volume environment.
- Answered Medicare Advantage members inquiries in a timely and accurate fashion.
- Worked independently and as a team to create a remarkable member experience.
- Provided exceptional customer service by focusing on the members needs through careful listening and patience.
- Educated members on their options to assure they made the best decision.
Benefits Representative
Aon Hewitt - Boeing, Amazon & WEA (Contract)
06.2013 - 03.2014
- Responded to 75-100 inbound calls per day in a high call volume environment.
- Research and respond to enrollment inquiries and issues concerning benefit plan eligibility, coverage, policies, and procedures.
- Assist employees with employee benefit programs such medical, vision, dental, life, accident and disability insurance, and 401(k)
- Initiated Short Term Disability claims.
Education
Bachelor of Applied Arts and Sciences: Applied Administration -
University of Houston-Downtown
05-2017
Associate of Applied Science: Business Administrative Systems Support -
Lone Star College
05-2013
Skills
- Microsoft Office
- Analytical Skills
- Strong Problem Solving Skills
- Organizational Skills
- Communication Skills
Certification
- Administrative Support
- Administrative Assistant
- Office Assistant
Course Work
- Administrative Office Procedures I
- Information and Project Management
- Business Ethics
- Introduction to Accounting I
- Introduction to Spreadsheets
- Administrative Communication
Timeline
Lead Setter
Rebath
07.2023 - Current
Logistics Coordinator
Bourque Logistics
07.2022 - 06.2023
Administrative Assistant
DSV (SNELLING TEMP AGENCY)
02.2022 - 04.2022
Expediting Clerk
US Legal Support
08.2017 - 10.2021
Student Administrative Assistant
University of Houston Downtown
01.2016 - 11.2016
Senior Customer Service Representative
Aetna (Contract)
05.2014 - 01.2015
Benefits Representative
Aon Hewitt - Boeing, Amazon & WEA (Contract)
06.2013 - 03.2014
Bachelor of Applied Arts and Sciences: Applied Administration -
University of Houston-Downtown
Associate of Applied Science: Business Administrative Systems Support -
Lone Star College