Shanya Wise
Nottingham,PA
Summary
Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Uncle Julios
Woodbridge, Virginia
07.2023 - 07.2024
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Managed reservations, waitlists, and special requests for large parties.
- Assisted with setting up banquet rooms for special events.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Took reservations from customers by phone or online.
- Greeted customers and escorted them to their tables.
Cashier
Martins Grocery Store
Rising Sun, Maryland
10.2022 - 06.2023
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered customer questions and provided store information.
Education
High School Diploma -
C.D Hylton Senior High School
Woodbridge, VA05-2024
Skills
- Great active listening skills
- Adaptability
- Organization
- Fast learner
Timeline
Restaurant Hostess
Uncle Julios
07.2023 - 07.2024
Cashier
Martins Grocery Store
10.2022 - 06.2023
High School Diploma -
C.D Hylton Senior High School