Waldanika Neptune
Sharon,MA
Summary
Driven by a results-focused approach, I leveraged my problem-solving and customer service skills at CVS Pharmacy to enhance workflow and patient confidentiality, significantly increasing pharmacy productivity. Fluent in Haitian Creole and trained in CPR, my background showcases a blend of technical proficiency and empathetic communication, underpinning my commitment to excellence and team collaboration.
Overview
10
10
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
Cambridge, MA
11.2019 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Cashier Team Lead
Tasty Burger
Boston, MA
02.2016 - 01.2023
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
- Conducted regular performance evaluations for cashiers, providing constructive feedback to help them grow professionally.
- Improved communication between cashiers and other store departments to provide seamless customer experiences.
- Achieved high employee retention rates through motivational leadership and creating a positive work environment for staff members.
- Increased customer satisfaction by addressing and resolving customer issues promptly and professionally.
- Reduced shrinkage with diligent monitoring of cash handling procedures and regular audits.
- Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
Whole Foods
Cashier
Boston, MA
01.2015 - 01.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Phamacy Tech Certficate Program
Bunker Hill Community College
Charlestown, MASkills
- Problem-solving skills
- Customer Service skills
- Attention to Detail
- Time Management
- Cleaning and organization
- Team Collaboration
- Confidentiality and HIPAA
- Advanced math skills
- Prescription Interpretation
- CPR trained
- Conflict resolution
- Fluent: Haitian Creole
Timeline
Pharmacy Technician
CVS Pharmacy
11.2019 - Current
Cashier Team Lead
Tasty Burger
02.2016 - 01.2023
Whole Foods
Cashier
01.2015 - 01.2016
Phamacy Tech Certficate Program
Bunker Hill Community College