Summary
Overview
Work History
Education
Skills
Timeline
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Waldanika Neptune

Sharon,MA

Summary

Driven by a results-focused approach, I leveraged my problem-solving and customer service skills at CVS Pharmacy to enhance workflow and patient confidentiality, significantly increasing pharmacy productivity. Fluent in Haitian Creole and trained in CPR, my background showcases a blend of technical proficiency and empathetic communication, underpinning my commitment to excellence and team collaboration.

Overview

10
10
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
11.2019 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.

Cashier Team Lead

Tasty Burger
02.2016 - 01.2023
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
  • Conducted regular performance evaluations for cashiers, providing constructive feedback to help them grow professionally.
  • Improved communication between cashiers and other store departments to provide seamless customer experiences.
  • Achieved high employee retention rates through motivational leadership and creating a positive work environment for staff members.
  • Increased customer satisfaction by addressing and resolving customer issues promptly and professionally.
  • Reduced shrinkage with diligent monitoring of cash handling procedures and regular audits.
  • Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.

Whole Foods

Cashier
01.2015 - 01.2016
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

Phamacy Tech Certficate Program

Bunker Hill Community College
Charlestown, MA

Skills

  • Problem-solving skills
  • Customer Service skills
  • Attention to Detail
  • Time Management
  • Cleaning and organization
  • Team Collaboration
  • Confidentiality and HIPAA
  • Advanced math skills
  • Prescription Interpretation
  • CPR trained
  • Conflict resolution
  • Fluent: Haitian Creole

Timeline

Pharmacy Technician

CVS Pharmacy
11.2019 - Current

Cashier Team Lead

Tasty Burger
02.2016 - 01.2023

Whole Foods

Cashier
01.2015 - 01.2016

Phamacy Tech Certficate Program

Bunker Hill Community College

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Waldanika Neptune