Summary
Overview
Work History
Education
Skills
Timeline
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Sha'nyla Hightower

Miami Gardens,FL

Summary

Proven Customer Service Representative with a track record of enhancing customer loyalty at Florida A&M University, adept in problem-solving and critical thinking. Skilled in computer proficiency and active listening, I excel in transforming high-stress situations into positive customer experiences, significantly boosting repeat business. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Florida A&M University
Tallahassee, FL
07.2023 - 05.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Retail Sales Associate Worker

StashHouseMiami
Miami, FL
10.2021 - 04.2023
  • Maintained a visually appealing and organized sales floor, contributing to a positive shopping environment for customers.
  • Handled cash transactions accurately, ensuring proper handling of currency and credit card payments at the point of sale.
  • Streamlined inventory management processes by accurately tracking stock levels and promptly restocking merchandise as needed.
  • Greeted customers upon entry, establishing rapport from the onset of their shopping experience while making them feel welcome in the store environment.

Education

Pursuing Bachelor's of Criminal Justice - Law

Florida Agricultural And Mechanical University
Tallahassee, FL
05.2026

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Computer Proficiency
  • Money handling abilities
  • Complaint Handling

Timeline

Customer Service Representative

Florida A&M University
07.2023 - 05.2024

Retail Sales Associate Worker

StashHouseMiami
10.2021 - 04.2023

Pursuing Bachelor's of Criminal Justice - Law

Florida Agricultural And Mechanical University
Sha'nyla Hightower