Shaqkhia Dorsey
Cedar Hill,TX
Summary
Dedicated, focused and excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a challenging position in a reputable organization where I can utilize my knowledge and skills to effectively manage and resolve claims while providing excellent customer service
Overview
12
12
years of professional experience
Work History
Claims Assistant
GM Financial
Arlington, TX
10.2022 - Current
- Assisted claims adjusters in reviewing and evaluating insurance claims, ensuring compliance with company policies and guidelines
- Conducted research and gathered relevant information to support claims investigations and decision-making.
- Prepared claims reports and documentation, including damage assessments, medical records and witness statements.
- Communicated with policy holders, vendors, and other stakeholders to gather necessary information and provide updates on claim status.
- Collaborated with the claims team to expedite claims processing to ensure customer satisfaction
Retail Sales Clerk
United States Postal Service, USPS
Ferris, TX
03.2014 - 10.2022
- Resolved customer complaints in a professional manner.
- Developed strong relationships with regular customers by providing personalized service.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Claims Representative
AEGIS COMMUNICATIONS, Humana Insurance
Irving, TX
08.2011 - 03.2014
- Conducted research into medical terminology related to healthcare claims processing activities.
- Ensured timely submission of required documentation from claimants prior to approval of payment.
- Adhered to strict guidelines pertaining to confidentiality while handling sensitive personal information.
- Investigated facts, confirmed coverage and liability, negotiated settlements, and determined payments for claims.
- Processed a high volume of claims efficiently while maintaining quality standards.
Education
High School Diploma -
Cedar Hill High School
Cedar Hill, TX06-2011
Skills
- Insurance Knowledge
- Coordinating Documents
- Claims Processing
- Interpersonal Communication
- Data Analysis
- Decision-Making
- Time Management
- Detailed- Orientated
Timeline
Claims Assistant
GM Financial
10.2022 - Current
Retail Sales Clerk
United States Postal Service, USPS
03.2014 - 10.2022
Claims Representative
AEGIS COMMUNICATIONS, Humana Insurance
08.2011 - 03.2014
High School Diploma -
Cedar Hill High School
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