Shaquaita Ejiasi
Phoenix,AZ
Overview
18
18
years of professional experience
Work History
Case Manager
COPA Health
11.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
Clinical Liaison/ Community Program Coordinator
Helping Hearts LLC, Behavioral Health Paraprofessional
07.2021 - 10.2023
- Responded to and investigated complaints and concerns of patients.
- Educated health care professionals on ways to humanize patients' experiences.
- Evaluated patient satisfaction and made suggestions for changes or improvements.
- Assisted in staff education and development by sharing clinical expertise in relevant areas such as wound care, respiratory therapy, or disease management.
- Enriched patient experience by coordinating multidisciplinary team meetings to review individualized goals and progress updates regularly.
Outpatient Manager/BHT
Helping Hearts
08.2017 - Current
- Going to appointments with members
- Driving member to actives
- Helping the house mangers as needed
- Helping the members with their ADL’S
- Taking members to the bank and to the store
- Helping in the office as needed
Caregiver/Actives
Brasswood Assistant Living
08.2015 - 08.2017
- Answering phones, filing paperwork and managing vendor communications (ordering/receiving)
- Housekeeping responsibilities, i.e
- Cleaning common areas, cooking meals and doing laundry
- Doing seasonal actives with residents and their family members
- Medication passing, documentation and management
- Assisting residents with their ADL’S
Caregiver
Morning Star Assistant Living
12.2014 - 08.2015
- Helping residents with daily needs
- Answering phones, and completing daily paperwork on timely manner
- Keep common areas in a tidy state to boost resident morale
- Assisting nurses on staff daily
- Assisting with resident activities like arts and crafts and bingo
- Medication passing, documentation and management
Caregiver
Brookdale Senior Living
11.2006 - 10.2014
- Helping residents with daily needs
- Answering phones, completing paperwork and filing
- Assisting nurses on staff daily
- Assisting with resident activities and games
- Medication passing, documentation and management
- Housekeeping responsibilities, i.e
- Cleaning common areas, cooking meals and doing laundry
- Assisting residents with their ADL’s
- Server in dining room and often assisted with washing dishes to boost flow of kitchen responsibilities
Education
Billing and Coding -
Everest College
01.2006
Diploma -
Cherry Creek High School
Englewood, CO01.2002
Skills
- Documentation proficiency
- Emotional awareness
- Patient support
- Staff education and training
- EMR / EHR
- Client assessment
- Case Management
- Multitasking Abilities
- Client meetings
- CPR/AED
Timeline
Case Manager
COPA Health
11.2023 - Current
Clinical Liaison/ Community Program Coordinator
Helping Hearts LLC, Behavioral Health Paraprofessional
07.2021 - 10.2023
Outpatient Manager/BHT
Helping Hearts
08.2017 - Current
Caregiver/Actives
Brasswood Assistant Living
08.2015 - 08.2017
Caregiver
Morning Star Assistant Living
12.2014 - 08.2015
Caregiver
Brookdale Senior Living
11.2006 - 10.2014
Billing and Coding -
Everest College
Diploma -
Cherry Creek High School