Shaquan Jacobs
Maplewood,NJ
Summary
Motivated student with engaging personality and flexible approach. Effective Student committed to learning, developing skills in digital marketing and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.
Overview
4
4
years of professional experience
Work History
Server
YardHouse Darden Restaurants
Wayne, NJ
01.2022 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Manager's Assistant
Lotus Laundry
Newark, NJ
09.2019 - 02.2021
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Resolved basic computer and office equipment issues through troubleshooting.
- Coordinated and scheduled travel arrangements and managed expense documentation for reimbursements.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Server
Saint James Gate
Maplewood, NJ
08.2017 - 02.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
No Degree - Business
William Paterson University of New Jersey
Wayne, NJNo Degree - Business Marketing
Montclair State University
Montclair, NJHigh School Diploma -
Columbia High School
Maplewood, NJ06.2019
Skills
- Customer Service and Rapport
- High-Volume Dining
- High-Energy and Stamina
- Conflict and Complaint Resolution
- Team Player
- Natural Leadership
- Image Manipulation
- Visual Design
- Computer Graphics Software
- Adobe Photoshop
- Digital Video
- Strong Compositional Skills
- Warm and Friendly
Additional Information
Proficient in photoshop, lightroom, video editing, social media platforms, microsoft excel and microsoft powerpoint.
Timeline
Server
YardHouse Darden Restaurants
01.2022 - Current
Manager's Assistant
Lotus Laundry
09.2019 - 02.2021
Server
Saint James Gate
08.2017 - 02.2020
No Degree - Business
William Paterson University of New Jersey
No Degree - Business Marketing
Montclair State University
High School Diploma -
Columbia High School
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