Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Shaquan Mack

Summary

Dynamic business owner with a proven track record at Dover Dawgs, excelling in customer relations and small business operations. Enhanced client satisfaction through relationship building and efficient processes, while leading a high-performing team. Skilled in financial management and staff hiring, driving repeat business and referrals.

Offering a solid foundation in business principles and a keen ability to learn and adapt within a dynamic environment. Brings focus on operational efficiency and strategic planning, combined with skills in financial management and project coordination.

Overview

3
3
years of professional experience

Work History

Owner

Dover Dawgs
06.2024 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.

School Bus Driver

Krapf School Bus
02.2024 - Current
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
  • Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.

Specialist

Nike Factory Outlet
01.2023 - 02.2024
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.

Full Time Athlete

Nike Factory Outlet
04.2022 - 01.2023
  • Developed strong mental resilience through rigorous training sessions, enabling peak performance during competitions.
  • Adapted quickly to changes in competition schedules or environments, demonstrating mental agility and composure under pressure.
  • Demonstrated strong leadership skills as a team captain, motivating teammates and fostering a supportive environment.

Education

Sport Management

Liberty University
Lynchburg, VA
12-2025

Bachelor of Science - Sport Management

Lancaster Bible College
Lancaster, PA
05-2022

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Staff hiring
  • Sales leadership
  • KPI management
  • Social media control

Accomplishments

  • Documented and resolved a losing record, which led to cutting pro athletes and replacing them to get a better record to end the season.

Languages

English
Full Professional

Timeline

Owner

Dover Dawgs
06.2024 - Current

School Bus Driver

Krapf School Bus
02.2024 - Current

Specialist

Nike Factory Outlet
01.2023 - 02.2024

Full Time Athlete

Nike Factory Outlet
04.2022 - 01.2023

Sport Management

Liberty University

Bachelor of Science - Sport Management

Lancaster Bible College

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