Shaquan Sharpe
Richmond,Virginia
Summary
Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Server
101 On Main Eatery And Pub
07.2023 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
Sever
O'Charley's Restaurant & Bar
01.2023 - 01.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Temp Worker
Orbitz
10.2022 - 10.2022
- Worked fast to complete tasks and meet daily deadlines.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Followed instructions and procedures to complete assigned tasks.
- Cleaned and straightened work areas to maximize productivity and safety.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Performed general housekeeping and cleaning tasks.
- Picked and Packed orders for amazon.
Temp Worker
Staff Zone
05.2022 - 07.2022
- Worked fast to complete tasks and meet daily deadlines.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Followed instructions and procedures to complete assigned tasks.
- Cleaned and straightened work areas to maximize productivity and safety.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Performed general housekeeping and cleaning tasks.
Childcare Assistant
Lilly's Learning Pad
04.2016 - 06.2016
- Supervised free play and other activities to keep children safe.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Helped with creation of age-appropriate activities to keep children positively engaged.
- Established positive relationships with parent to collaboratively promote child's wellbeing.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Engaged with children individually to encourage physical activity and academic curiosity.
Housekeeper
Aloft Hotel
11.2015 - 02.2016
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Server
Silver Diner
07.2015 - 11.2015
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
Hostess
Applebee's Neighborhood Grill & Bar
04.2015 - 08.2015
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Dietary Server
Dogwood Terrace Community
09.2014 - 03.2015
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Delivered prepared meals to residents bed ridden or not able to join in the dinning room.
Server
Mama Felisha's Italente Resturante
08.2014 - 09.2014
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
Cashier
Marshalls
09.2013 - 08.2014
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Team Member
Zoup!
08.2013 - 09.2013
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
Waitstaff Dietary Server
Morningside Assistant Living
12.2010 - 03.2013
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
High School Diploma -
Hermitage High School
Henrico,vaNo Degree -
South University
Richmond, VA Skills
- Safe Food Handling
- Guest Engagement
- Supply Restocking
- ID Verification
- Payment Processing
- POS Systems
- Team Leadership
- Customer Service
- Adaptability and Dependability
- Heavy Lifting
Certification
- Constructioin Flagger License - [2022-2024]
Timeline
Server
101 On Main Eatery And Pub
07.2023 - 08.2023
Sever
O'Charley's Restaurant & Bar
01.2023 - 01.2023
Temp Worker
Orbitz
10.2022 - 10.2022
Temp Worker
Staff Zone
05.2022 - 07.2022
Childcare Assistant
Lilly's Learning Pad
04.2016 - 06.2016
Housekeeper
Aloft Hotel
11.2015 - 02.2016
Server
Silver Diner
07.2015 - 11.2015
Hostess
Applebee's Neighborhood Grill & Bar
04.2015 - 08.2015
Dietary Server
Dogwood Terrace Community
09.2014 - 03.2015
Server
Mama Felisha's Italente Resturante
08.2014 - 09.2014
Cashier
Marshalls
09.2013 - 08.2014
Team Member
Zoup!
08.2013 - 09.2013
Waitstaff Dietary Server
Morningside Assistant Living
12.2010 - 03.2013
High School Diploma -
Hermitage High School
No Degree -
South University
- Constructioin Flagger License - [2022-2024]
Similar Profiles
Cassandra WallopCassandra Wallop
Food Runner at 101 north eatery and barFood Runner at 101 north eatery and bar
Mandeep KaurMandeep Kaur
Server at Eatery 101 ,St Clair CollegeServer at Eatery 101 ,St Clair College
Pascual ChumPascual Chum
Line Cook at Main 101 Grill and BatLine Cook at Main 101 Grill and Bat