Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Languages
Timeline

Shaquana L . Goodwin

Monroe,NC

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Waste Pro
Monroe, NC
07.2021 - 08.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Customer Service Representative

Waste Pro
Monroe, NC
09.2019 - 07.2021
  • Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
  • Inspected and examined materials and finished parts and products for defects and wear to verify conformance with blueprints, diagrams and template specifications.
  • Prepared reports detailing findings of inspections, investigations, and tests.
  • Upheld codes and regulations governing materials, processes, and procedures.

Customer Service Representative

Infinity Call Center
Monroe, NC
05.2018 - 10.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Education

High School Diploma -

Monroe High School , 1 High School Dr , Monroe 28112
06.2016

Skills

  • Data Entry and Maintenance
  • POS Systems and Ordering Platforms
  • Needs Assessment
  • Responding to Difficult Customers
  • Order and Refund Processing
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Understanding Customer Needs
  • Customer Retention Strategies

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

On-SiteRemote

Important To Me

Work-life balance4-day work weekFlexible work hoursHealthcare benefits401k matchWork from home option

Languages

English
Advanced (C1)

Timeline

Customer Service Representative - Waste Pro
07.2021 - 08.2022
Customer Service Representative - Waste Pro
09.2019 - 07.2021
Customer Service Representative - Infinity Call Center
05.2018 - 10.2020
Monroe High School - High School Diploma,

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Shaquana L . Goodwin