shaquana martin
Brooklyn,NY
Summary
Dynamic supervisor with a proven track record at Primark, enhancing customer satisfaction and team productivity through effective communication and strategic planning. Skilled in training and mentoring staff, I foster a collaborative environment while resolving conflicts and driving employee development. Committed to excellence, I empower teams to achieve organizational goals.
Overview
12
12
years of professional experience
Work History
Supervisor
Primark
Brooklyn, NY
01.2021 - 02.2025
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field
- Handled morning meetings efficiently
- Manage large drops and cash lifts
- Leaded the team everyday with positivity activities and warm up strategy before we start our long day
- Encourage and empowering them on how to become role models and team leaders to each other
- Being a little family to them by showing them we are all human and it’s okay to express and have an opinion about what’s bothering you
- Enjoy what I love doing is helping others
Supervisor
Marshall’s Department Store
New York, NY
11.2017 - 05.2019
Cleaned and Organizing The Store Including Displays and Promotions
Meeting And Greeting Guests
Check Guests In And Out Of The Fitting Room
Handaling And Managing the Shipment /Truck/ Pallets
Marking Down Merchandise With The Scan Gun
Reticket Merchandise
Organizing Mismates
Pushing All New Merchandise To The Floor
Recovering The Sales Floor
Inventory Preperation
Processing New Merchandise Clothing, Shoes, Handbags, Appareal,
Train New Team Members For Cash Registers
Always Be A Good Team Player
Assist Young Adults With Disabilities
Help Them organize merchandise
Help Them Organize The Food
Teach Them How To Colorize The Towels From Dark To Lightest
Teach Them How To Fold The Towels
Keep Them Smiling Keep Motivating Them
Reward Them Show My Appreciation
Greet Them In Morning By Shaking There Hands And Hugging Them
Being A Role Model They Can Look After
Try To Answer All OF There Questions
Most Importantly I See How Happy They are How Comfortable They Are Are Very Good Workers.
Meeting And Greeting Guests
Check Guests In And Out Of The Fitting Room
Handaling And Managing the Shipment /Truck/ Pallets
Marking Down Merchandise With The Scan Gun
Reticket Merchandise
Organizing Mismates
Pushing All New Merchandise To The Floor
Recovering The Sales Floor
Inventory Preperation
Processing New Merchandise Clothing, Shoes, Handbags, Appareal,
Train New Team Members For Cash Registers
Always Be A Good Team Player
Assist Young Adults With Disabilities
Help Them organize merchandise
Help Them Organize The Food
Teach Them How To Colorize The Towels From Dark To Lightest
Teach Them How To Fold The Towels
Keep Them Smiling Keep Motivating Them
Reward Them Show My Appreciation
Greet Them In Morning By Shaking There Hands And Hugging Them
Being A Role Model They Can Look After
Try To Answer All OF There Questions
Most Importantly I See How Happy They are How Comfortable They Are Are Very Good Workers.
Supervisor/ Front End
Century 21 Department Store
Brooklyn, NY
08.2013 - 02.2016
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Education
Bachelor - Early Childhood Education
Hunter College
New York, NY06.2011
Hs Diploma - Early Childhood Education
Queens Hs of Teaching
New York, NY06.2007
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Verbal and written communication
- Coaching and mentoring
- Documentation and reporting
- Teamwork and collaboration
- Problem-solving
- Excellent communication
- Effective communication
- Adaptability and flexibility
- Organizational skills
- Active listening
- Professionalism
- Interpersonal skills
- Reliability
- Adaptability
- Self motivation
- Written communication
- Interpersonal communication
- Employee development
- Conflict resolution
- Public speaking
- Team building
- Strategic planning
- Complex Problem-solving
- Decision-making
Languages
English
Full Professional
Timeline
Supervisor
Primark
01.2021 - 02.2025
Supervisor
Marshall’s Department Store
11.2017 - 05.2019
Supervisor/ Front End
Century 21 Department Store
08.2013 - 02.2016
Bachelor - Early Childhood Education
Hunter College
Hs Diploma - Early Childhood Education
Queens Hs of Teaching