Summary
Overview
Work History
Education
Skills
Skills
Training
Timeline
Generic

Shaquana Mathis-Smith

Trenton,NJ

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized Unit Secretary, with foundation in records management. Experienced in billing and collection procedures. Advanced medical terminology knowledge.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Knowledgeable Critical Care Tech with superior knowledge of treatments, techniques and diagnostic procedures. Adept at providing immediate and individualized care. Proficient in Software use with proven history of efficient and effective triage.

Overview

9
9
years of professional experience

Work History

Critical Care Technician/Nursing Unit Secretary

Capital Health Hopewell
01.2020 - Current
  • Demonstrated empathy towards patients'' emotional well-being while providing compassionate care under challenging circumstances.
  • Conducted patient assessments, recorded vitals, and analyzed records and charts to define care requirements.
  • Facilitated seamless transitions of care by conducting thorough handovers during shift changes and communicating pertinent information to incoming staff.
  • Performed advanced diagnostic tests such as EKGs or blood draws that contributed to prompt diagnosis of life-threatening conditions.
  • Reduced hospital readmissions by effectively educating patients and families on post-discharge care and self-management technique.
  • Completed files for treatment options and billing information.
  • Assisted in life-saving procedures such as CPR, defibrillation, and emergency airway management, ultimately improving patient survival rates.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Collected and documented patient medical information such as blood pressure and weight.

Patient Care Tech: Mother Baby Unit

Penn Medicine Princeton
11.2017 - 03.2020
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.

Sub Shop Customer service

Wegmans
05.2015 - 11.2017
  • Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
  • Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
  • Assisted customers in navigating the company website or mobile app for self-service options when applicable.
  • Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
  • Enhanced customer experiences by providing timely and accurate information on products and services.
  • Served as a liaison between customers and other departments within the organization, ensuring seamless coordination in addressing client needs.
  • Facilitated training sessions for new hires, instilling best practices in customer service excellence.
  • Responded proactively and positively to rapid change.
  • Managed timely and effective replacement of damaged or missing products.

Education

Bachelor of Science - Nursing

Rowan College At Burlington County
Pemberton, NJ
05.2026

Certificate - Anatomy and Physiology, human relations, medical law and ethics, pharmacology, OSHA and HIPPA guidelines

Fortis Institute
03.2014

Diploma -

Trenton Central High School
Trenton, NJ
06.2011

Skills

    Patient reception

    Appointment scheduling

    Medical records

    Insurance procedures

    Keyboarding

    Filling

    Computer applications

    Chart management

    Teamwork and Collaboration

    Multitasking Abilities

    Excellent Communication

    Organizational Skills

    Operating EKG Equipment

    Updating Medical Records

    Certified in CPR/AED

    Phlebotomy

    Patient Chart Tracking

    Office Support

    Data Entry

    Team building

    Electronic Charting

Skills

Patient reception, Appointment scheduling, Medical records, Insurance procedures, Keyboarding, Filing, Computer applications utilizing medical software, Venipuncture, EKG, Urinalysis, Vital Signs, First Aid, CPR

Training

180, Doctors Express, Hamilton, NJ, Performed venipuncture and urinalysis, obtained vital signs and assisted physician with exams. Greeted patients, answered phones, and scheduled appointments.

Timeline

Critical Care Technician/Nursing Unit Secretary

Capital Health Hopewell
01.2020 - Current

Patient Care Tech: Mother Baby Unit

Penn Medicine Princeton
11.2017 - 03.2020

Sub Shop Customer service

Wegmans
05.2015 - 11.2017

Bachelor of Science - Nursing

Rowan College At Burlington County

Certificate - Anatomy and Physiology, human relations, medical law and ethics, pharmacology, OSHA and HIPPA guidelines

Fortis Institute

Diploma -

Trenton Central High School

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