Shaquanda Anderson
Gaithersburg,MD
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
19
19
years of professional experience
Work History
Government Assistance Eligibility Specialist I
Department of Health and Human Services
Silver Spring, MD
07.2023 - Current
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
- Conducted detailed interviews with applicants to determine their eligibility for assistance programs.
- Analyzed financial information provided by applicants to verify income levels.
- Attended regular training sessions to stay up-to-date on new rules and regulations.
Client Experience Manager
Metropolitan Doulas
Bethesda, MD
08.2019 - 06.2023
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Organized client contracts, records and reports to strengthen traceability.
- Conducted regular meetings with customers to discuss their needs and preferences.
- Partnered with internal stakeholders to define marketing program requirements.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Assistant Store Manager
Hanna Andersson
Bethesda, MD
03.2016 - 12.2019
- Reviewed financial statements and sales or activity reports to measure productivity or goals
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Assisted customers, answered questions and resolved problems for stellar customer service.
Sales Lead
Hanna Andersson
Bethesda, MD
04.2008 - 08.2013
- Led sales team to consistently deliver customer service, generating maximum sales potential.
- Engaged customers and trained sales associates using strong knowledge of products and promotions.
- Managed cash register operations using POS system and processed sales and returns.
- Received shipments, signed off on packages and documented incoming items in computer system.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Sales/Operations Manager
Talbots
Rockville , MD
02.2011 - 03.2013
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Encouraged professional growth and talent development in associates to increase performance.
Foster Care Caseworker
Family Support Systems Unlimited
The Bronx, NY
01.2006 - 09.2008
- Met with clients to conduct needs assessments, recommending appropriate support and service offerings.
- Composed or prepared correspondence, case notes and narratives with computer-based applications.
- Made appropriate referrals to other programs and public assistance agencies to provide clients with well-rounded support.
- Visited clients at residences to assist courts with custody decisions and conduct home study assessments.
Education
Bachelor of Arts - Clinical Psychology
Seton Hill University
Greensburg, PA05.2004
Skills
- CRM and Office Management Software
- Verbal and Written
- Administration and Reporting
- Problem Resolution
- Documentation and Reporting
- Invoicing and Billing
- Scheduling and Calendar Management
Timeline
Government Assistance Eligibility Specialist I
Department of Health and Human Services
07.2023 - Current
Client Experience Manager
Metropolitan Doulas
08.2019 - 06.2023
Assistant Store Manager
Hanna Andersson
03.2016 - 12.2019
Sales/Operations Manager
Talbots
02.2011 - 03.2013
Sales Lead
Hanna Andersson
04.2008 - 08.2013
Foster Care Caseworker
Family Support Systems Unlimited
01.2006 - 09.2008
Bachelor of Arts - Clinical Psychology
Seton Hill University
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