Shaquanda Brown
Homestead,FL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
9
9
years of professional experience
Work History
Client Relations Coordinator
Chapman Partnership
02.2026 - Current
- Managed client communications to enhance satisfaction and retention.
- Developed and implemented client feedback processes for service improvement.
- Coordinated outreach events to foster community engagement and support services.
- Trained new team members on client relations best practices and tools.
- Ensured smooth onboarding processes for new clients by coordinating introductory meetings and providing thorough product demonstrations.
- Enhanced client satisfaction by promptly addressing concerns and providing effective solutions for various issues.
- Strengthened relationships with clients through regular communication, follow-ups, and updates on relevant services or products.
Client Care Specialist
Chapman Partnership.
11.2021 - 02.2026
- Providing a safe, clean environment, supporting and assisting guest residing in shelter, and documenting any safety/security concerns or rule violations.
- Follow and enforce shelter guidelines, policies and procedures with shelter guest.
- Support and assist guest with their shelter needs as they arise.
- Ability to provide resource information or triage questions, for individuals and families we serve and to those who call shelter to apply/ask for information.
- Maintain positive, supportive and respectful guest relations.
- Resolved client issues by correcting immediate problems and communicating with staff.
- Offered friendly greetings and knowledgeable service to guests.
Correctional Officer
Florida Department Of Corrections
05.2021 - 11.2021
- Inspected cells and conducted random searches of common areas.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Detected potential threats and quickly defused conflicts.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Instructed inmates on work detail and oversaw work-site transportation.
- Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
Security Officer
Security Alliance Group LLC
08.2017 - 05.2021
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Guarded restricted areas to prevent unauthorized entry.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Monitored premises and recorded activity in daily officer reports.
- Completed incident reports to record security or loss prevention incidents.
- Reported safety hazards for remediation response.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Observed patrons and customers to quickly address security situations.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Identified suspicious activity to determine appropriate response.
- Patrolled crowds during events to preserve order and promote security.
- Searched bags manually to identify prohibited items and contraband.
Education
High School Diploma -
South Dade Senior High School
Homestead, FL06.2015
Skills
Compassion and the ability to emphasize
Outstanding people skills
Excellent communication skills, including listening ability
The ability to work in multidisciplinary teams
Patience and resilience
Discretion
Active listening
Risk assessment
System thinking
Record-keeping
Multitasking
Timeline
Client Relations Coordinator
Chapman Partnership
02.2026 - Current
Client Care Specialist
Chapman Partnership.
11.2021 - 02.2026
Correctional Officer
Florida Department Of Corrections
05.2021 - 11.2021
Security Officer
Security Alliance Group LLC
08.2017 - 05.2021
High School Diploma -
South Dade Senior High School