Shaquanna Jean
Montclair,New Jersey
Summary
Experienced Financial Center Supervisor with expertise in team leadership, operational management, and stellar customer interactions. Strong work ethic, excellent technical problem-solving, and troubleshooting skills. Maximizes employee engagement and performance through training, monitoring, and morale building techniques. Known for high productivity and efficient task completion. Demonstrates ability to serve and educate customers with banking solutions while fostering customer loyalty.
Overview
23
23
years of professional experience
Work History
Financial Center Supervisor
Fulton Bank
Hillsdale, New Jersey
04.2025 - Current
- Managed financial center operations and supported Fulton Bank client service goals.
- Coached associates on banking procedures, cross selling skills, service standards, Fulton Bank cultural concepts and product knowledge.
- Scheduled staff coverage and coordinated daily workflow across service teams.
- Performed regular audits and daily review reports.
- Monitored cash handling, vault controls, and transaction accuracy across branch activities
- Participated in community events related to the bank's services.
- Observed branch team performance and provided assessment recommendations.
BRANCH SUPERVISOR
TD BANK
09.2023 - 09.2024
- Oversee operational procedures while engaging with clients.
- Trained employees on best practices and protocols, while managing teams to maintain optimal productivity.
- Assigned individual roles and tasks, as well as monitoring employees for security, compliance, and performance.
- Collaborated with senior management on special projects related to process improvements.
- Performed annual reviews of all personnel files, including job descriptions and qualifications.
- Conducted regular staff meetings to discuss customer service issues, and set goals.
Domestic Helper
Unemployed
03.2022 - 09.2023
- Providing companionship to elderly family members who may need help with everyday tasks.
- Managing household accounts such as paying bills or managing budgets.
- Assisting with pet care tasks such as feeding and walking pets.
- Preparing meals for family members according to their dietary needs and preferences.
- Cleaning and organizing living spaces, such as bedrooms, bathrooms, kitchens, and other areas of the home.
PERSONAL BANKER
VALLEY BANK
05.2021 - 02.2022
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
- Provided customer service to clients, including answering questions and resolving issues.
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
Owner/Operator
Izzy Indigo Art Gallery
11.2019 - 12.2022
- Developed business plan and budget to maximize profitability.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Created marketing strategies to drive revenue and increase brand visibility.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
Domestic Engineer
Umemployed
08.2015 - 11.2019
- Cleaning and organizing living spaces, such as bedrooms, bathrooms, kitchens, and other areas of the home.
- Providing laundry services including washing, drying, folding and ironing clothes.
- Grocery shopping for ingredients needed to cook meals.
- Providing companionship to elderly family members who may need help with everyday tasks.
Part Time Customer Service Representative
TD Bank
08.2014 - 08.2015
- Provided customer service to clients, including answering questions and resolving issues.
- Conducted account openings and closings for clients.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Cross-sold banking products such as credit cards, loans and investments.
Assistant Manager
PNC BANK
02.2011 - 07.2014
- Fostered a positive working environment that facilitates exceptional service, expands profitable customer relationships, and promotes employee retention.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Daily driving the employee engagement experience.
- Responsible for acquiring and retaining talent, coaching, and developing employees, with a focus on banking protocol and procedures.
- Communicated regularly with customers to gain insights into their needs.
- Inputted updated information from customer calls and onsite service visits into the company's system.
- Evaluated individual and team business performance, and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Delegated work to staff, setting priorities and goals.
- Exercise sound decision making to identify and mitigate potential risk.
- Maintain customer loyalty and attract potential customers.
PNC Bank Teller Supervisor
PNC Bank
01.2004 - 02.2011
- Facilitated weekly meetings with the bank's management team about current issues facing the branch office.
- Scheduled staff shifts according to business needs and staffing requirements.
- Developed and maintained strong relationships with customers, promoting bank loyalty and retention.
- Coached and trained my teller staff on bank's procedures, policies, and regulations, and providing customers with excellent service.
- Analyzed reports related to branch performance metrics such as sales goals, operational efficiencies, and customer satisfaction scores.
Education
Skills
- Sales Coaching
- Team building leadership
- Cross-functional team leadership
- Excellent Customer service facing interactions that leads to customer loyalty
- Best Practices Implementation
- Branch operations
Rewardscertifications
- 2004-2021 Awarded 5 Star Gallop Excellent Customer Service
- 2005-2020 Awarded Human Sigma 6 Excellent Customer Service
- 2005-2021 Awarded Club 6 Customer Loyalty & Work Ethics
- 2014-Current Certified Notary Public & NMLS
Timeline
Financial Center Supervisor
Fulton Bank
04.2025 - Current
BRANCH SUPERVISOR
TD BANK
09.2023 - 09.2024
Domestic Helper
Unemployed
03.2022 - 09.2023
PERSONAL BANKER
VALLEY BANK
05.2021 - 02.2022
Owner/Operator
Izzy Indigo Art Gallery
11.2019 - 12.2022
Domestic Engineer
Umemployed
08.2015 - 11.2019
Part Time Customer Service Representative
TD Bank
08.2014 - 08.2015
Assistant Manager
PNC BANK
02.2011 - 07.2014
PNC Bank Teller Supervisor
PNC Bank
01.2004 - 02.2011