Shaquanna Patterson
Farrockaway,NY
Summary
Proven track record in enhancing customer experiences and fostering community partnerships at The Bristal. Expert in program planning and relationship building, I excel in creating positive environments and improving service standards. CPR certified, I blend attention to detail with a friendly attitude to achieve and exceed objectives.
Overview
13
13
years of professional experience
Work History
Recreation Assistant
The Bristal
07.2022 - Current
- Maintained a safe and clean facility, ensuring a positive environment for all users.
- Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
- Ensured proper supervision of program participants at all times, prioritizing their safety and wellbeing.
- Enhanced participant enjoyment by creating and implementing diverse recreational activities.
- Conducted rounds within facility and campus to facilitate safe execution of recreation activities and monitor participation numbers.
- Performed light custodial duties to provide clean and inviting facilities.
- Conducted regular safety inspections of facilities and equipment, minimizing potential hazards.
- Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
- Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
- Developed strong relationships with community partners, fostering collaboration for future events.
- Monitored participant behavior during activities closely while enforcing rules consistently when necessary.
Receptionist Assistant
Oceanview Nursing Home
04.2021 - 07.2022
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
Customer Service Cashier
JCPenney
03.2011 - 02.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
Skills
- Strong teamwork
- CPR Certified
- Flexibility
- Program Planning
- Friendly, Positive Attitude
- Problem-Solving
- Attention to Detail
- Time Management
- Collaboration and Teamwork
- Relationship Building
Timeline
Recreation Assistant
The Bristal
07.2022 - Current
Receptionist Assistant
Oceanview Nursing Home
04.2021 - 07.2022
Customer Service Cashier
JCPenney
03.2011 - 02.2020