Shaquanna Powell
Baltimore,MD
Summary
Experienced in healthcare intake administration, ready to excel in a dynamic medical setting. Proficient in coordinating patient care, managing medical records, and providing administrative support in Rehab and LTC. Recognized for promoting teamwork, adapting to evolving demands, and consistently achieving successful outcomes. Reliable, organized, and efficient, with focus on enhancing operational effectiveness and patient care.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Nursing Unit Secretary
Lorien Health Services
Bel Air, MD
09.2023 - Current
- Organized patient charts with diligence, ensuring accurate documentation of vital signs, medications, and treatment plans.
- Coordinated transportation services for discharged patients when needed, ensuring safe arrivals at their destinations.
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
- Provided exceptional customer service to patients and families through empathetic listening and clear communication skills.
Supervisor/ Cook
Lorien Health Services
Bel Air, MD
09.2022 - 09.2023
- Placed orders to restock items before supplies ran out.
- Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
- Efficiently handled high-volume service periods without sacrificing quality or consistency in food preparation.
Assistant Cook
Johns Hopkins Hospital
Baltimore, MD
09.2018 - 09.2021
- Prepared food orders to support waitstaff and other team members.
- Upheld strict cleanliness standards by regularly sanitizing all surfaces and equipment within the kitchen area.
- Adapted quickly to menu changes and special dietary requests from customers, ensuring guest satisfaction.
Evening Sales Manager
Army Air Force Exchange Service, AAFES
Fort Meade, MD
09.2016 - 12.2017
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Evening Shift Supervisor
A.A.B.R. Inc.
Richmond Hill, NY
02.2012 - 08.2016
- Mentored new employees on company policies, procedures, and job responsibilities, leading to their successful integration into the team.
- Assisted in recruiting qualified candidates for open positions, conducting interviews and making informed hiring decisions that supported evening shift operations.
- Improved employee retention rates by fostering a positive work environment and addressing staff concerns promptly.
Education
Associate of Applied Business - Business Administration And Management
University Of Phoenix, Online
Queens, NYComputer Automation In Computer Graphics
Nassau BOCES
Long Island City, NYHigh School Diploma -
Jamaica High School
Queens, NYSkills
- Responsive to Change
- Upholding Confidentiality Standards
- Medical Documentation Oversight
- Appointment Coordination
- Team Collaboration Skills
- Patient Guidance
- Comprehensive Product Understanding
- Long-Term Vision Formulation
- Effective Sales Presentations
- Relationship building
- Team Sales Coaching
- Staff management
- Strategic Goal Alignment
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- CPR/AED Certification
Timeline
Nursing Unit Secretary
Lorien Health Services
09.2023 - Current
Supervisor/ Cook
Lorien Health Services
09.2022 - 09.2023
Assistant Cook
Johns Hopkins Hospital
09.2018 - 09.2021
Evening Sales Manager
Army Air Force Exchange Service, AAFES
09.2016 - 12.2017
Evening Shift Supervisor
A.A.B.R. Inc.
02.2012 - 08.2016
Associate of Applied Business - Business Administration And Management
University Of Phoenix, Online
Computer Automation In Computer Graphics
Nassau BOCES
High School Diploma -
Jamaica High School