Kendra Dempsey
South Bend,IN
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
20
20
years of professional experience
Work History
Nursing Unit Secretary
Saint Joseph Health System
12.2018 - Current
- Contributed to cost-saving measures within the unit by carefully monitoring supply inventory levels and minimizing waste where possible.
- Participated in regular training sessions to stay current on best practices within the field of nursing coordination.
- Enhanced communication between nurses, physicians, and other healthcare professionals for seamless patient care.
- Maintained a safe and clean environment for patients, visitors, and staff by adhering to infection control protocols.
- Streamlined unit operations by implementing efficient organization systems for medical records and supplies.
- Inventoried medications, supplies and equipment and distributed stock to patients.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Home Health Aide
Private Clients
01.2010 - 07.2020
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Followed nutritional plans to prepare optimal meals.
- Provided transportation and appointments management.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
- Managed complex wound care under the supervision of a registered nurse, facilitating timely healing processes.
- Transported clients for medical and personal outings.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Provided direct personal care and administrative services to clients.
- Assisted with end-of-life care.
- Administered medications in accordance with doctor's instructions.
Certified Nursing Assistant
Trilogy Health Services
06.2017 - 06.2020
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Maintenance Crew Member
Christ the King Catholic School & Church
06.2004 - 09.2014
- Followed routine maintenance checklist.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Enhanced safety in the workplace by addressing potential hazards and maintaining a clean work environment.
- Increased team productivity through effective communication and collaboration on maintenance tasks.
- Improved equipment efficiency by conducting regular preventive maintenance and repairs.
- Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Achieved timely completion of repair projects by prioritizing tasks based on urgency and impact on operations.
- Fostered a positive work environment by providing training and guidance for junior crew members as needed.
- Maintained optimal equipment performance with regular inspections, adjustments, and replacements as needed.
- Supported facility upgrades by assisting with installation and commissioning of new equipment.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Safely and effectively handled wide range of cleaning products and solutions.
- Reported issues to property manager so effective resolutions could be put into place.
- Performed preventive maintenance and repairs on various types of equipment.
- Executed tasks within time and budget constraints.
Education
General Studies, Gen Ed Transfer Core & Phlebotomy -
Ivy Tech Community College
12.2016
Skills
- Adaptable to change
- Patient confidentiality
- Medical Record Management
- Scheduling appointments
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Time Management
- Excellent Communication
- Critical Thinking
- Organizational Skills
Timeline
Nursing Unit Secretary
Saint Joseph Health System
12.2018 - Current
Certified Nursing Assistant
Trilogy Health Services
06.2017 - 06.2020
Home Health Aide
Private Clients
01.2010 - 07.2020
Maintenance Crew Member
Christ the King Catholic School & Church
06.2004 - 09.2014
General Studies, Gen Ed Transfer Core & Phlebotomy -
Ivy Tech Community College
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