Shaquante Ariel Moore

Experienced with managing diverse tasks and supporting team initiatives. Utilizes organizational skills and attention to detail to enhance operational efficiency. Track record of effective collaboration and problem-solving in fast-paced settings.

• Phlebotomy
• CNA
• Sterile Processing
• TEFL

• UKG Pro/BI
• ICIMS
• SharePoint
• Microsoft 365
• Google Workspace

MFT Graduate | Admissions & Patient Access

Admissions Coordination | Patient Scheduling | Care Experience | Release of Information (ROI) | HIPAA-Aware

• Drove 100% on-time completion of sensitive pre-clearance screens with accurate documentation and fast exception handling (≤48 hrs).
• Standardized intake templates and handoffs, cutting report prep time 40% and speeding decisions for leadership.
• Triaged high-volume inquiries with calm, trauma-informed communication; escalated risk per policy and ensured warm handoffs.
• Collected and verified IDs/consents with a clean audit trail; maintained audit-ready digital files at all times.
• Led day-one readiness checklists (orientation-style) that mirrored clinical admission steps and reduced first-day delays.
• Created quick-start guides that shortened ramp time for new staff supporting intake/eligibility workflows.
• Supported employees in accessing EAP/mental-health resources while preserving confidentiality (HIPAA-aware practices).
• Documented every client/employee interaction clearly (notes, timestamps, outcomes) to strengthen continuity of care.
• Coordinated multi-calendar scheduling and confirmations; minimized last-minute changes via proactive reminders and clear instructions.
• Protected provider time by enforcing slot rules and optimizing handoffs (screening → scheduling → confirmation).
• Closed loops on reschedules/cancellations with transparent expectations that kept stakeholders aligned.
• Used queue/SLA tracking to prioritize callbacks and reduce wait times during peak volume.
• Logged ROI requests end-to-end with chain-of-custody tracking; verified authorizations before release.
• Maintained secure storage and standardized naming for identity/PHI documents, enabling fast retrieval during audits.
• Partnered with leadership to tighten documentation controls, reducing repeat requests and rework.
• Performed internal spot-checks on files; caught and corrected issues before audits, improving first-pass quality.
• Authored simple SOPs/checklists that clarified who does what, when—reducing handoff errors across teams.
• Delivered weekly activity/compliance reports to executives, increasing visibility and faster decision-making.
• Coordinated offboarding steps (scheduling, access removal, documentation) with zero missed closures.
• De-escalated sensitive situations with steady, empathetic communication; restored trust by setting clear next steps.
• Translated complex policies into plain language, improving understanding for clients, families, and staff.
• Captured trends from escalations and proposed fixes that improved experience across the intake journey.
• Coached peers on documentation hygiene and intake checklists; became the go-to for process questions.
• Supported high-volume events (screenings/orientations) by managing flow, timeboxes, and accurate record capture.
• Cross-trained across scheduling, documentation, and reporting to keep throughput steady during staff gaps.