Shaquata Jones
McKinney,TX
Summary
Results-driven professional provides customers with tailored solutions to exceed their needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Years of team leading and management skills.
Overview
13
13
years of professional experience
Work History
Insurance Broker
E Health Insurance
04.2023 - 03.2024
- Provided exceptional customer service by responding quickly to inquiries, consistently exceeding weekly sales goals..
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Adhered to health and prescription insurance products, delivery systems, and claims systems.
- Negotiated favorable terms for clients with carriers while maintaining strict adherence to guidelines.
Sales Manager
Bank Of America
12.2019 - 04.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
Debt Collections Officer
National Credit Services
12.2018 - 10.2019
- Maintained daily, weekly and monthly collection and metric goals.
- Collaborated with cross-functional teams to streamline collections processes for better efficiency and effectiveness.
- Participated in regular team meetings to discuss account updates and share best practices for improved collections outcomes.
- Achieved consistently high recovery rates through persistence in communication efforts and skillful negotiation tactics.
Senior Retail Sales Representative
Comcast
09.2014 - 09.2018
- Boosted sales performance by implementing effective merchandising strategies and optimizing store layouts.
- Collaborated with store management to develop targeted sales promotions that drove foot traffic and revenue growth.
- Resolved customer complaints professionally, ensuring their satisfaction and fostering brand loyalty.
- Exceeded monthly sales targets consistently, contributing significantly to the store''s overall profitability.
Team Leader
Teleperformance
03.2011 - 08.2014
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Education
Associates Of Business -
Bossier Parish Community College
Bossier City, LA12.2022
High School Diploma -
Woodlawn High School
Shreveport La 05.2010
Skills
- Sales expertise
- Positive and upbeat
- Rapport and relationship building
- Analytical problem solver
- Persuasive Negotiations
- Lead Generation
- Customer Service
Timeline
Insurance Broker
E Health Insurance
04.2023 - 03.2024
Sales Manager
Bank Of America
12.2019 - 04.2023
Debt Collections Officer
National Credit Services
12.2018 - 10.2019
Senior Retail Sales Representative
Comcast
09.2014 - 09.2018
Team Leader
Teleperformance
03.2011 - 08.2014
Associates Of Business -
Bossier Parish Community College
High School Diploma -
Woodlawn High School
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