Hi, I’m
SHAQUAWAN TANT
Zebulon,NC
Summary
Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.
Overview
10
years of professional experience
1
Certificate
Work History
Globalstar
Customer Service Manager
01.2024 - Current
Job overview
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Hardees
Manager
10.2015 - 08.2022
Job overview
- Managed and motivated 30 crew members professionals to achieve and surpass company targets.
- Managed 30 incoming, outbound calls a day, following up with customers.
- Equip employees to meet goals by building collaborative and skill-based culture.
- Focused on delivering decisive forward thinking and positive team leadership to enable employee success with effective workflows.
- Talented supervisor offering years of management experience and dedication to enhance employee satisfaction and business success.
- Diplomatic and friendly with strong dedication to employee training and satisfaction.
- Hardworking team player bringing necessary experience and knowledge to tackle any operations demand.
- Reduced customer complaints by through smiling and caring.
- Delivered successful training to more than employees during a two week tenure educating on successful work processes and productivity strategies.
- Software experience: Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Collaborated with internal teams to optimize operations across materials handling, production and shipping.
- Worked with team members to improve performance and implement training updates and issue resolutions.
American Family Insurance
Customer Service Representative
01.2016 - 03.2020
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
East Wake High SchoolWendell, NC
High School Diploma
05.2015
Skills
- Customer service
- Customer focused
- Microsoft outlook, word, and Excel
- Problem-solving
- Positive and constructive feedback
- Training and coaching
- Customer retention
- Account management
- Issue resolution
- Exceptional telephone etiquette
Accomplishments
- Drove record-high sales that elevated the store's ranking in the company from #25 to #7.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Successfully recruited and trained 20 new customer service representatives.
- Resolved product issue through consumer testing.
Certification
- Food Manager Certification, 2018
- LSP
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Manager
Globalstar
01.2024 - Current
Customer Service Representative
American Family Insurance
01.2016 - 03.2020
Manager
Hardees
10.2015 - 08.2022
East Wake High School
High School Diploma
Languages
English
Full Professional
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