SHAQUAYA PHILLIPS
Philadelphia, PA,PA
Summary
Highly-qualified Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard working leader with history of streamlining operations and increasing productivity. Hardworking Correctional Officer skilled in managing correctional functions and monitoring inmate behavior. Employs sound judgment and verbal de-escalation tactics to maintain order and prohibit dangerous situations. Skillfully detects contraband during cell searches.
Overview
25
25
years of professional experience
Work History
Corrections Officer
Philadelphia Department Of Prisons
04.2023 - Current
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Routinely counted inmates and in response to potential security breaches.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
Department, Operations Supervisor
Kohls
09.2007 - 08.2021
- Trained, mentored and motivated employees to maximize team productivity
- Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies
- Reduced process lags and trained team members on best practices and protocols
- Aligned operational boundaries between processes and production demands
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response
- Accurately managed shipment processing, providing direction to associates and overseeing inventory activities
Home Health Aide
BAYADA
04.2006 - 04.2007
- Maintained clean and well-organized environment for client happiness and safety
- Assisted clients with personal hygiene needs, including bathing, dressing and incontinence care
- Helped clients stay happy and healthy by providing mental and emotional support
- Improved patient outlook and daily living through compassionate care
- Developed strong and trusting rapport with patients to facilitate smooth, quality care
Swing Shift Manager
McDonald's
10.1998 - 05.2003
- Supervised teams' work to maintain consistent quality and performance levels
- Prepared and led food service training programs to teach staff various tasks
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Education
Empire Beauty School
Philadelphia, Phillips, PA04.2003
High School Diploma -
Abraham Lincoln High School
Philadelphia, PA06.2002
Skills
- Technology
- Inventory coordination
- Delegation
- Production
- Customer relationship
- Management
Timeline
Corrections Officer
Philadelphia Department Of Prisons
04.2023 - Current
Department, Operations Supervisor
Kohls
09.2007 - 08.2021
Home Health Aide
BAYADA
04.2006 - 04.2007
Swing Shift Manager
McDonald's
10.1998 - 05.2003
Empire Beauty School
High School Diploma -
Abraham Lincoln High School
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