SHAQUEENA HARDEN
San Augustine,US
Summary
Sales Chat Representative with 8+ years of experience in customer service and sales, proficient in transaction documentation and CRM tools. Skilled in time management, customer engagement, and problem-solving, with a track record of enhancing service delivery and client retention at Concentrix and Etech Global Svc LLC. Seeking to leverage expertise in a Customer Service Rep role, focusing on optimizing sales processes and resolving client issues efficiently. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Salelytics
Work From Home
09.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Managed high-volume calls, ensuring timely resolution of issues and adherence to company standards.
- Trained new staff on customer service protocols and system navigation for improved efficiency.
- Resolved customer inquiries through multiple communication channels, ensuring prompt and accurate responses.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Advisor
Concentrix
Work from Home
07.2024 - 09.2025
- Guide clients in product selection, boosting sales and ensuring customer satisfaction.
- Analyze customer needs, achieving measurable improvements in service delivery.
- Collaborate with team to refine sales strategies, enhancing overall performance.
- Resolve client issues promptly, maintaining high levels of client retention.
- Utilize CRM tools to track interactions, optimizing sales processes.
- Worked on projects with Pearson Online school enrollment
- Worked on Bass pro shops customer service
- Worked on Turbo tax as a tax product expert
- Worked with United Healthcare as a customer service rep
- Delivered exceptional customer service, resolving inquiries and ensuring satisfaction.
Sales Chat Representative
Etech Global Svc LLC
Nacogdoches, TX
10.2019 - 12.2023
- Addressed routine product and service inquiries, and resolved general complaints, ensuring customer satisfaction and service quality. Averaged around 100 chats per day.
- Documented interaction details, complaints, and subsequent resolutions in company records, maintaining a clear and thorough transaction history.
- Utilized computer chat to engage with customers, providing information, processing orders, managing account cancellations, and gathering complaint details for assessment.
- Investigated customer complaints by analyzing relevant data, identified underlying issues, and escalated unresolved cases to appropriate departments for in-depth investigation.
Cashier and Salesperson
7 Eleven
San Augustine, TX
06.2018 - 09.2019
- Accurately processed transactions including cash, checks, credit cards, and automatic debits, ensuring all payments and receipts were handled with integrity and attention to detail.
- Maintained financial accountability at the start and conclusion of each shift through meticulous cash drawer management, achieving consistent accuracy in cash handling.
- Delivered exceptional customer service by promptly addressing inquiries, efficiently managing merchandise returns and exchanges, and fostering a welcoming store environment.
- Processed an average of 100 or more customer transactions efficiently using point-of-sale systems.
Clothing Room Worker/Food Program Worker
Unique Boutique
Center, TX
12.2017 - 01.2018
- Managed inventory by efficiently organizing and stocking merchandise in designated storage areas, ensuring items were readily accessible for sales floor replenishment.
- Conducted thorough inspections of stock for quality control, identifying and documenting any product issues to maintain inventory integrity.
- Facilitated customer support by providing guidance and connecting individuals with relevant community resources, enhancing customer satisfaction and community outreach.
- Managed inventory pf 100 or more items restocking processes to ensure product availability and minimize stockouts.
Education
High School Diploma - General High School Curriculum
San Augustine High School
San Augustine, TX05.2008
Skills
- Customer Service, Sales, Cash Handling, Communication, Problem Solving, Inventory Management, Computer Knowledge, Multitasking, Phone Etiquette, Time Management
- Customer service
- Active listening
- Customer relations
LANGUAGES
English (Native).
Timeline
Customer Service Representative
Salelytics
09.2025 - Current
Sales Advisor
Concentrix
07.2024 - 09.2025
Sales Chat Representative
Etech Global Svc LLC
10.2019 - 12.2023
Cashier and Salesperson
7 Eleven
06.2018 - 09.2019
Clothing Room Worker/Food Program Worker
Unique Boutique
12.2017 - 01.2018
High School Diploma - General High School Curriculum
San Augustine High School